Podcast missing mysteriously from iTunes

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Podcast missing mysteriously from iTunes

One of my podcasts has mysteriously disappeared from iTunes. I can't find it in the market any longer, although it had been there for years. I can't get in touch with Apple. podcasts@apple.com gave me an auto reply that says:

Dear Podcast Provider,

The email podcasts@apple.com is now closed.

Please direct all inquiries to http://support.itunespodcasts.com for questions and concerns about your podcasts on the iTunes Store.

Regards,

The iTunes Podcast Team

The link they provided redirects to a zendesk URL, that has obscured text, missing images, and terrible UX (the drop down menu on the 'submit a request' page just doesn't work). There is no actual way to even get in touch with them. I'm at a loss.

Posted on Jul 2, 2015 7:57 AM

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Answer 1

aPaceDkb Author

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Jul 2, 2015 8:02 AM in response to aPaceDkb

Here is the original message I sent to podcasts@apple.com, which includes more details about the podcast in question:

Hi. My company’s podcast, eOphthalmology Review, seems to have disappeared from the iTunes store.

We have a number of podcasts listed in the iTunes store, and we recently noticed that this one is missing. It had previously been in the store for multiple years.

The feed URL is: http://feeds.feedburner.com/EophthalmologyReview

The account’s email address is feeds@dkbmedstream.com .

We had not received any kind of notification or warning about it being removed. I searched for it earlier this week, and it could not be found. I tried resubmitting the feed’s URL through iTunes as a new podcast, and I received a warning stating “The feed has already been submitted.”

What can we do to get our podcast back in to iTunes?

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Answer 2

Jul 2, 2015 8:10 AM in response to aPaceDkb

There appears to be no obvious reason why your podcast has been removed - the feed and episodes are OK and it obviously wouldn't seem to breach any of the content issues.

The page they sent you to to submit a request works perfectly well for me - try a different browser. You could try this, which is the next step after you've selected 'Reactivate podcast'"

https://itunespodcasts.zendesk.com/hc/en-us/requests/new?ticket_form_id=61929

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