ojutter
Level 1 (0 points)

Q: Macbook Restart

While surfing the web with Chrome, my macbook shut down. It restarted with this message.

message1.jpg

I let it restart. Entered my password and it started the standard restart but then shut down again after the start up bar advanced only about 5%.  This happened a couple times and then it started doing this.

message2.jpg

Some background info. I was working in windows via parallels but was browsing in chrome on the OS side. I had an excel file open on my windows along with another program I use for vibration analysis. On the OS side I had Thunderbird open and maybe adobe acrobat. I didn't download anything was just browsing a site about a windows computer and went to clink on a link within that site.

 

I have no malware software loaded. What are my steps to resolve this?

 

Thank You!

OJ

MacBook Pro, OS X Yosemite (10.10.4)

Posted on Jul 2, 2015 10:26 AM

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ojutter

Q: Macbook Restart

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  • Helpful answers

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jul 2, 2015 10:41 AM in response to ojutter
    Level 9 (52,776 points)
    Mac OS X
    Jul 2, 2015 10:41 AM in response to ojutter

    The MBP had a kernel panic.  Use these directions to log and post it:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 2, 2015 12:31 PM in response to ojutter
    Level 10 (208,037 points)
    Applications
    Jul 2, 2015 12:31 PM in response to ojutter

    This looks like a hardware failure. What backups do you have?

  • by ojutter,

    ojutter ojutter Jul 2, 2015 12:52 PM in response to OGELTHORPE
    Level 1 (0 points)
    Jul 2, 2015 12:52 PM in response to OGELTHORPE

    Here are the log it made today. Also here is a video of how my computer is acting now that it is started up in Safe Mode.

    http://upivib.com/download/macbook

    Any help is great appreciated.

    OJ

  • by ojutter,

    ojutter ojutter Jul 2, 2015 12:54 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 2, 2015 12:54 PM in response to Linc Davis

    I believe I will have to jump on that back up thing now. So much fun.

    OJ

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 2, 2015 1:12 PM in response to ojutter
    Level 9 (52,776 points)
    Mac OS X
    Jul 2, 2015 1:12 PM in response to ojutter

    Linc Davis is better at deciphering kernel panic reports than I and he may be able to offer some insights.

     

    Have you installed RAM or a HDD in your MBP since you purchased it?

     

    Ciao.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 2, 2015 1:31 PM in response to ojutter
    Level 10 (208,037 points)
    Applications
    Jul 2, 2015 1:31 PM in response to ojutter

    If you want to preserve the data on the startup drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.

    There are several ways to back up a Mac that is not fully functional. You need an external hard drive or other storage device to hold the data.

    1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.

    If you use FileVault 2, then you must first unlock the startup volume. Select its icon ("Macintosh HD," unless you gave it a different name.) It will be nested below another disk icon, usually with the same name. Click the Unlock button in the toolbar. Enter your login password when prompted.

    2. If Method 1 fails because of disk errors, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

    3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • by ojutter,

    ojutter ojutter Jul 2, 2015 1:37 PM in response to OGELTHORPE
    Level 1 (0 points)
    Jul 2, 2015 1:37 PM in response to OGELTHORPE

    No I haven't changed anything.  I was wondering if running parallels 9 Build 9.0.24251 on Yosemite had anything to do with it. I restarted my computer in standard mode now and it seems to be working OK. I haven't started Parallels yet.

    After running Chrome in Safe Mode, I started safari and it didn't glitch like Chrome did. My guess is because Chrome uses up more resources. Here is the video of that. http://upivib.com/download/macbook/VID_20150702_144649884.mp4

     

    Here are more specifics on my system. MacBook Pro (13-inch, Early 2011)  Processor: 2.7GHz Intel i7  Memory: 16GB 1600MHz DDR3

     

    Thanks!

    OJ

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 3, 2015 4:44 AM in response to ojutter
    Level 9 (52,776 points)
    Mac OS X
    Jul 3, 2015 4:44 AM in response to ojutter

    I do not use Parallels so I cannot comment on that.

     

    I also do not use Chrome and its various parts because it is a resource glutton among browsers.  Firefoc, Safari and Opera are my browsers of choice.

     

    Ciao.