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Many of my songs are marked as not being located now. Help.

I recently bought a new iphone. Not sure if that is why, but now about thirty percent of my songs are marked with ! and cannot be located. Any answers out there?

iPhone 5s

Posted on Jul 2, 2015 11:28 AM

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Posted on Jul 2, 2015 1:19 PM

The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.


Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.


In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links. Although it says something like "use the same location" it expects to find the tracks in the same artist & album layout that it generates, not all in one big folder.


If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.


tt2

5 replies
Question marked as Best reply

Jul 2, 2015 1:19 PM in response to GreggSchwab

The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.


Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.


In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links. Although it says something like "use the same location" it expects to find the tracks in the same artist & album layout that it generates, not all in one big folder.


If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.


tt2

Jul 2, 2015 3:00 PM in response to GreggSchwab

Thank you for replying. I was able to search via Finder for a song and click it to open. This however only worked for one song at a time and will take me forever to replace the couple of hundred that are lost.


itunes is not asking if it can repair the others.


As far as I can tell, the files are in the same place they were saved and accessed so many times before.


It seems like it is actually importing another copy of the song into itunes rather than locating the previous one and accessing it.

Jul 2, 2015 3:17 PM in response to GreggSchwab

First I should have left out the details of the script as that only runs on Windows.


Take a broken track and Get Info then look at the file tab and look at the location that will start file://localhost/. If you can post this back, together with the true path to that track and also the location of the media folder defined under iTunes > Preferences > Advanced then I may have suggestions for you.

tt2

Jul 2, 2015 3:28 PM in response to GreggSchwab

I was able to search via Finder for a song and click it to open. This however only worked for one song at a time and will take me forever to replace the couple of hundred that are lost.

Clicking on the actual file and asking it to play in iTunes will add it as a new entry. You need to try to play the file in iTunes using the broken link, then follow the directions above.

Many of my songs are marked as not being located now. Help.

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