After updating to iOS 8.4, Apple Music disconnects while streaming

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Level 1

75 points

After updating to iOS 8.4, Apple Music disconnects while streaming

Updated my iPhone 6 Plus to iOS 8.4 and am a paying member of Apple Music.

When I listen to Beats1 or other streaming content from Apple Music's Radio on headphones, it works fine. When I connect to my BMW i3 via USB or Bluetooth the phone disconnects and the streaming drops after 2 minutes. All other Apple Music content works fine whether it's streamed or played locally from the iPhone. It's only the Radio-based content that caused the phone to lose connection.

I've tried a hard reset. And, I've tried resetting the network connections. I've deleted and re-paired the phone to the car. And, I've tried restarting. Streaming content from multiple sources worked before in iOS 8.3.

I've seen other reports of similar behavior on different forums. Would love any suggestions you all have.

Posted on Jul 2, 2015 3:05 PM

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Answer 1

cvpacs

Level 1

4 points

Jul 4, 2015 10:49 AM in response to kagudesu

iTunes Radio Streaming Issue:

Using IOS 8.4 on iPhone 5S (Sprint) while connected via WiFi to T-Mobile hotspot.

Network performance exceeds 35 bit/sec.

Listening to KUOW FM streaming via iTunes and the stream is constantly pausing and must b e manually restarted.

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Answer 2

kagudesu Author

Level 1

75 points

Jul 5, 2015 1:25 PM in response to kagudesu

UPDATE: I've tried Apple Music in our 2014 Nissan Pathfinder. Connected to USB, there is no streaming issues with Beats1 or any other Apple Music Radio.

Nissan: 1, BMW: 0

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Answer 3

cvpacs

Level 1

4 points

Jul 5, 2015 2:01 PM in response to cvpacs

The interruption in streaming happens most frequently when trying to use other apps.

Examples: Just launching NPR app turns off streaming

Playing Pet Rescue causes frequent stream pauses.

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Answer 4

kagudesu Author

Level 1

75 points

Jul 5, 2015 2:37 PM in response to cvpacs

Streaming pauses I can understand. Bandwidth issues will always cause stuttering or lag. The BMW issues I'm having literally stop Beats1 from playing and kicks the car's system out of the phone and to the "select the external device you want to use" screen. It's as if I backed out of listening to anything on the phone and tried to select a different source device.

This only happens when streaming Beats1 or NPR's new radio in Apple Music. Doesn't happen when streaming any other Apple Music content or using any other audio-based app for iOS. It never happened prior to Apple Music or iOS 8.4. I cannot tell if it's an issue with BMW, iOS 8.4 or something in the Apple Music radio signal. It doesn't happen in my Pathfinder, so that's leaning me towards BMW.

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Answer 5

Jul 7, 2015 6:48 PM in response to cvpacs

http://www.apple.com/retail/Apple Music

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Answer 6

cvpacs

Level 1

4 points

Jul 8, 2015 7:07 AM in response to kagudesu

Strangely this seems to be associated wit specific streams. Some stations on NPR stream without issues and others are completely broken.

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