frequent kernel panic

Question

Level 1

1 points

frequent kernel panic

My macbook's been having seriously frequent kernel panics for last couple of weeks, and this happens at least twice a day.

It restarts at first, and then when I try to log in, it restarts for 3 - 5 times more and then finally logs in which doesn't last very long and crash every minute or so, then I have to shut down my mac and wait for half an hour to restart it again.

I thought this was caused by chrome, because it was the application that was always open when such panics occurred, so I deleted chrome and started using safari instead for a day, and this happened again.

Here is the diagnostic log from the latest crash (chrome deleted and was using safari):

Anonymous UUID: DE070A93-5145-B381-4E06-7F8684E56DFF

Thu Jul 2 19:27:56 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff8010217cc2): Kernel trap at 0xffffff80106d5fa6, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x00000000000000b4, CR3: 0x0000000013173000, CR4: 0x00000000001626e0

RAX: 0x0000000000000080, RBX: 0x0000000000000000, RCX: 0xffffff7f90e4801a, RDX: 0x000000000000000c

RSP: 0xffffff80aaae3f00, RBP: 0xffffff80aaae3f40, RSI: 0xffffff7f9162341c, RDI: 0xffffff801b391780

R8: 0x0000000000000000, R9: 0x00000000000001b0, R10: 0x0000000000000001, R11: 0x0000000000000000

R12: 0x0000000000000000, R13: 0xffffff801b391780, R14: 0xffffff801b10c880, R15: 0x0000000000000000

RFL: 0x0000000000010202, RIP: 0xffffff80106d5fa6, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00000000000000b4, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff80aaae3bb0 : 0xffffff801012bda1

0xffffff80aaae3c30 : 0xffffff8010217cc2

0xffffff80aaae3df0 : 0xffffff8010234b73

0xffffff80aaae3e10 : 0xffffff80106d5fa6

0xffffff80aaae3f40 : 0xffffff80106d3fed

0xffffff80aaae3f80 : 0xffffff80106d40e6

0xffffff80aaae3fb0 : 0xffffff80102125b7

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14E46

Kernel version:

Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64

Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830

Kernel slide: 0x000000000fe00000

Kernel text base: 0xffffff8010000000

__HIB text base: 0xffffff800ff00000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 53993890049

last loaded kext at 45911114082: com.apple.iokit.IOBluetoothSerialManager 4.3.5f8 (addr 0xffffff7f913ce000, size 57344)

loaded kexts:

com.apple.iokit.IOBluetoothSerialManager 4.3.5f8

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.19.6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.iokit.IOBluetoothUSBDFU 4.3.5f8

com.apple.driver.AppleHDAHardwareConfigDriver 272.18.1

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.5f8

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleMuxControl 3.10.24

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 327.5

com.apple.driver.CoreStorageFsck 471.30.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement218.0.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.0.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.5f8

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.24

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.10.24

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOBluetoothFamily 4.3.5f8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IOFireWireFamily 4.5.7

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 397

I want to know what causes these panics and how to relieve crashes...

Thanks in advance!

MacBook Pro, OS X Yosemite (10.10.4), 13-inch, Mid 2012

Posted on Jul 2, 2015 7:45 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Jul 2, 2015 8:44 PM in response to itsharrietj

That kind of panic is often caused by a memory fault. If you've replaced or added memory, test with only the original memory installed and see whether the panics stop.

Reply

Answer 2

itsharrietj Author

Level 1

1 points

Jul 2, 2015 9:13 PM in response to Linc Davis

I haven't replaced or added any memory... does it mean that I'll have to install a new memory?

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Jul 2, 2015 9:37 PM in response to itsharrietj

That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

A stale or corrupt kernel cache
A damaged OS X installation
A fault in a peripheral device, if any
Corrupt non-volatile memory (NVRAM)
An internal hardware fault (including incompatible memory)
An obscure bug in OS X

You may already have ruled out some of these.

Rule out #1 by starting up in safe mode and then restarting as usual. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation may solve a problem that isn't solved by reinstalling in place.

Corrupt PRAM, which occasionally causes panics, can be ruled out by resetting it.

Apple Diagnostics or the Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test, if applicable.

Connecting more than one display is another reported trigger for OS X bugs.

Otherwise, make a "Genius" appointment at an Apple Store, or go to another authorized service provider to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

Print the first page of the panic report and bring it with you.

Reply

Answer 4

itsharrietj Author

Level 1

1 points

Jul 10, 2015 11:50 AM in response to Linc Davis

Thanks for such thorough reply! I tried all of them and I couldn't solve the issue, so I went to genius bar to consult of the problem, and there was no hardware problem, and they ran software test and came back saying that they couldn't pinpoint any issues. I had my laptop reseted to factory setting and have been using it for 3 days without any problem, and series of kernel panics occurred again just now...

On console app it says:

Google Chrome He (map: 0xffffff8010978690) triggered DYLD shared region unnest for map: 0xffffff8010978690, region 0x7fff91c00000->0x7fff91e00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

does it ring any bell for you??

Reply