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After the 10.10.4 update, my exchange and icloud email accounts that are set up on Mail are not loading any emails. I can only see the subject of emails but none of the emails are coming up with a body.
Things i tried but did not resolve the issue -
-- Hit shift and open mail
-- delete account and again add it
Please help! Thanks...
MacBook Air, OS X Yosemite (10.10.4)
Quit Mail. Force quit if necessary.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/V2/MailData
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ā¹ Go to Folder
from the menu bar. Paste into the box that opens by pressing command-V, then press return.
A folder window will open. Inside it there should be files with names as follows:
Envelope Index
ExternalUpdates.storedata
Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.
Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.
Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.
I did as instructed. However, importing my exchange mailbox is stuck at 2494 of 12105 messages. Cancelled it and again retried, but same results. It's not proceeding from there.
Launch the Console application in any of the following ways:
ā Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
ā In the Finder, select Go ā¹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
ā Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ā¹ All Messages
from the log list on the left. If you don't see that list, select
View ā¹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take the action that isn't working. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messagesāpost the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
7/3/15 6:20:02.001 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
7/3/15 6:20:02.462 PM Mail[1747]: SyncedRules.plist: Error reading plist: Error Domain=NSCocoaErrorDomain Code=260 "The file āSyncedRules.plistā couldnāt be opened because there is no such file." UserInfo=0x608000462cc0 {NSFilePath=/Users/Zohaib/Library/Mail/V2/MailData/SyncedRules.plist, NSUnderlyingError=0x608000258c30 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:02.473 PM Mail[1747]: SyncedRules.plist: Syncing with cloud -- updating local; no cloud data, error: Error Domain=NSCocoaErrorDomain Code=260 "The file āubiquitous_SyncedRules.plistā couldnāt be opened because there is no such file." UserInfo=0x600000862340 {NSFilePath=/Users/Zohaib/Library/Mobile Documents/com~apple~mail/Data/MailData/ubiquitous_SyncedRules.plist, NSUnderlyingError=0x60000025c350 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:04.215 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/Mailboxes/Drafts (Google).mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x60000047dd00 {NSFilePath=/Users/Zohaib/Library/Mail/V2/Mailboxes/Drafts (Google).mbox/table_of_contents, NSUnderlyingError=0x60000025e9c0 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:04.229 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/Mailboxes/Recovered Messages (Google).mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x60000047dd00 {NSFilePath=/Users/Zohaib/Library/Mail/V2/Mailboxes/Recovered Messages (Google).mbox/table_of_contents, NSUnderlyingError=0x60000044e1c0 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:04.259 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/Mailboxes/Deleted Messages.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x60800046f900 {NSFilePath=/Users/Zohaib/Library/Mail/V2/Mailboxes/Deleted Messages.mbox/table_of_contents, NSUnderlyingError=0x60800024dd10 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:04.889 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/EWS-zxxxxxx@outlook.office365.com/Journal.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x608000863f00 {NSFilePath=/Users/Zohaib/Library/Mail/V2/EWS-zxxxxx@outlook.office365.com/Journal.mbox/table_of_contents, NSUnderlyingError=0x608000440060 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:04.902 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/EWS-zxxxx@outlook.office365.com/Quick Step Settings.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x608000865b80 {NSFilePath=/Users/Zohaib/Library/Mail/V2/EWS-zxxxxx@outlook.office365.com/Quick Step Settings.mbox/table_of_contents, NSUnderlyingError=0x608000440390 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:04.915 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/EWS-zxxxxx@outlook.office365.com/RSS Feeds.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x60000027fb80 {NSFilePath=/Users/Zohaib/Library/Mail/V2/EWS-zxxxx@outlook.office365.com/RSS Feeds.mbox/table_of_contents, NSUnderlyingError=0x600000855210 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:04.926 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/EWS-zxxxx@outlook.office365.com/Sync Issues.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x60000027fb80 {NSFilePath=/Users/Zohaib/Library/Mail/V2/EWS-zxxxxx@outlook.office365.com/Sync Issues.mbox/table_of_contents, NSUnderlyingError=0x600000853d10 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:04.940 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/EWS-zxxxx@outlook.office365.com/Tasks.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x60000046b840 {NSFilePath=/Users/Zohaib/Library/Mail/V2/EWS-zxxxxxx@outlook.office365.com/Tasks.mbox/table_of_contents, NSUnderlyingError=0x6000008519d0 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:05.499 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/EWS-zxxxx@outlook.office365.com/Inbox.mbox/DDOS attacks.mbox/Prolexic.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x608000c74340 {NSFilePath=/Users/Zohaib/Library/Mail/V2/EWS-zxxxx@outlook.office365.com/Inbox.mbox/DDOS attacks.mbox/Prolexic.mbox/table_of_contents, NSUnderlyingError=0x608000440630 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:05.510 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/EWS-zxxxx@outlook.office365.com/Sync Issues.mbox/Conflicts.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x600001060d80 {NSFilePath=/Users/Zohaib/Library/Mail/V2/EWS-zxxxxxx@outlook.office365.com/Sync Issues.mbox/Conflicts.mbox/table_of_contents, NSUnderlyingError=0x600000a5c860 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:05.525 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/EWS-zxxxxx@outlook.office365.com/Sync Issues.mbox/Local Failures.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x600000e7b4c0 {NSFilePath=/Users/Zohaib/Library/Mail/V2/EWS-zxxxxx@outlook.office365.com/Sync Issues.mbox/Local Failures.mbox/table_of_contents, NSUnderlyingError=0x600000a58c90 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:05.535 PM Mail[1747]: Error reading table of contents file from /Users/Zohaib/Library/Mail/V2/EWS-zxxxxx@outlook.office365.com/Sync Issues.mbox/Server Failures.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "The file ātable_of_contentsā couldnāt be opened because there is no such file." UserInfo=0x608000c6f880 {NSFilePath=/Users/Zohaib/Library/Mail/V2/EWS-zxxxxx@outlook.office365.com/Sync Issues.mbox/Server Failures.mbox/table_of_contents, NSUnderlyingError=0x608000853c50 "The operation couldnāt be completed. No such file or directory"}
7/3/15 6:20:09.862 PM accountsd[1680]: Cannot find executable for CFBundle 0x7fdabbe5eab0 </System/Library/Accounts/Notification/CloudDocsAccountNotificationPlugin.bundl e> (not loaded)
7/3/15 6:20:10.500 PM accountsd[1680]: AIDA Notification plugin running
7/3/15 6:20:10.500 PM accountsd[1680]: Enter ShareKitAccountEnabler - didChangeWithType - type=2 for account zohaib.yunus@gmail.com (E5542486-6113-497B-ACAE-7C7F4FEA3128).
7/3/15 6:20:10.518 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
7/3/15 6:20:10.721 PM icbaccountsd[1751]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldnāt communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x7f8d3871e1b0 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}
7/3/15 6:20:11.312 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
7/3/15 6:20:15.280 PM sandboxd[1717]: ([1751]) icbaccountsd(1751) deny mach-lookup com.apple.CrashReporterSupportHelper
7/3/15 6:20:21.344 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
7/3/15 6:21:39.000 PM kernel[0]: process Mail[1747] thread 170223 caught burning CPU! It used more than 50% CPU (Actual recent usage: 92%) over 180 seconds. thread lifetime cpu usage 90.021514 seconds, (85.754176 user, 4.267338 system) ledger info: balance: 90008046490 credit: 90008046490 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 97661864417
7/3/15 6:21:39.728 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1753]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
7/3/15 6:21:39.729 PM ReportCrash[1753]: Invoking spindump for pid=1747 thread=170223 percent_cpu=92 duration=98 because of excessive cpu utilization
7/3/15 6:21:40.604 PM spindump[1674]: Saved cpu_resource.diag report for Mail version 8.2 (2102) to /Library/Logs/DiagnosticReports/Mail_2015-07-03-182140_MacBook-Air.cpu_resource .diag
The new version of Mail stores its database in a different format than the old one, so the database has to be converted before Mail can use it. Sometimes the conversion fails because the old database is corrupt.
If you know that you have IMAP or Exchange mail accounts only
The easy way to recover is to discard the old database and start afresh. You can do that without losing any messages, provided that:
ā All your incoming mail accounts are on an IMAP or Exchange server
ā You store sent messages on the server
ā You don't have any "On My Mac" mailboxes
Most well-known independent mail services such as iCloud and Gmail are based on IMAP. On the other hand, ISP-hosted mail services almost always use POP. If your ISP is one of your mail service providers (or the only one), you probably can't use this procedure. See the section below in that case.
If you know that the conditions above are satisfied, continue as follows.
Quit Mail if it's running. Back up all data.
Open the Library folder in your home folder by holding down the option key and selecting
Go ā¹ Library
from the Finder menu bar. Inside it is a subfolder named "Mail." Move that folder to the Desktop. You're not moving the Mail application; you're moving a folder named "Mail."
Open the Internet Accounts pane in System Preferences and recreate your mail accounts other than iCloud with the same settings as before. To recreate an iCloud mail account, all you have to do is open the iCloud preference pane and check the box marked Mail.
Launch Mail. If all goes well, your mailboxes should be restored automatically. The messages will be downloaded from the servers, so it may take a long time if you have very large mailboxes. Some people have mailboxes in the gigabyte range, and that may be a problem if your bandwidth usage is metered.
If the mailboxes are created successfully, you can delete the folder you moved to the Desktop. You may have to recreate your Mail rules, signatures, and custom stationery. If it's very important to you not to have to do all that, ask for instructions before deleting the folder.
If you have POP or "On My Mac" mailboxes, or if you don't know what you have
This discussion is a good example of how to recover from the error. Some details, such as the names of mailboxes, will be different in your case, but the technique should be the same.
Thanks! That worked. Though Mail is still hogging up more than 50% of my CPU after 10.10.4 update. Hope things get better.
New mails are still loading up terribly slowly. I thought the move from Discoveryd to mDNSresponder should have made things quicker. But it seems to have just worsened in my case š
I found this information helpful, but had trouble locating the proper Library folder for it. Turns out it is hidden by Apple on Yosemite. I used this article to locate it.
http://www.macworld.com/article/2057221/how-to-view-the-library-folder-in-maveri cks.html
Mail does not load emails after 10.10.4 update
