ioannisfromaddison
Level 1 (6 points)
iPhone

Q: Lost all my Health app data after iPhone Restore

hello all

yesterday i had to

iPhone 6, iOS 8.4

Posted on Jul 2, 2015 10:56 PM

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ioannisfromaddison

Q: Lost all my Health app data after iPhone Restore

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  • Helpful answers

  • by Niel,

    Niel Niel Jul 2, 2015 11:00 PM in response to ioannisfromaddison
    Level 10 (314,466 points)
    Mac OS X
    Jul 2, 2015 11:00 PM in response to ioannisfromaddison

    If you made an unencrypted backup to iTunes on a computer, it won’t contain the Health or Keychain data; those will need to be re-entered.

     

    (129594)

  • by ioannisfromaddison,

    ioannisfromaddison ioannisfromaddison Jul 2, 2015 11:23 PM in response to Niel
    Level 1 (6 points)
    iPhone
    Jul 2, 2015 11:23 PM in response to Niel

    Is there any chance to see when was the last time before the restore that i did my last iCloud back up?

    because i am reading that iCloud back up can restore these statistics

  • by Niel,

    Niel Niel Jul 3, 2015 7:03 AM in response to ioannisfromaddison
    Level 10 (314,466 points)
    Mac OS X
    Jul 3, 2015 7:03 AM in response to ioannisfromaddison

    You need to erase the device, set it up again, and see what iCloud backups are listed.

     

    (129595)

  • by rbgos,

    rbgos rbgos Sep 15, 2015 1:03 AM in response to ioannisfromaddison
    Level 1 (0 points)
    Sep 15, 2015 1:03 AM in response to ioannisfromaddison

    I have the same problem - lost weight and body fat %age data when I did a restore from backup (backed up to my computer).

     

    Looks like a bug, this is not included in the backup - APPLE PLEASE FIX THIS!!!  Thank you...

  • by IdrisSeabright,

    IdrisSeabright IdrisSeabright Sep 15, 2015 7:29 AM in response to rbgos
    Level 9 (59,729 points)
    iPhone
    Sep 15, 2015 7:29 AM in response to rbgos

    rbgos wrote:

     

    I have the same problem - lost weight and body fat %age data when I did a restore from backup (backed up to my computer).

     

    Looks like a bug, this is not included in the backup - APPLE PLEASE FIX THIS!!!  Thank you...

    No, it's not a bug. Unless you create an encrypted back up, your Health data will not be backed up. This is by design.

  • by rbgos,

    rbgos rbgos Sep 15, 2015 8:15 AM in response to IdrisSeabright
    Level 1 (0 points)
    Sep 15, 2015 8:15 AM in response to IdrisSeabright

    Thanks, that explains it, sorted now!!

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Sep 15, 2015 8:32 AM in response to rbgos
    Level 8 (38,305 points)
    Mac OS X
    Sep 15, 2015 8:32 AM in response to rbgos

    rbgos wrote:

     

    I have the same problem - lost weight and body fat %age data when I did a restore from backup (backed up to my computer).

     

    Looks like a bug, this is not included in the backup - APPLE PLEASE FIX THIS!!!  Thank you...

    FIRST, you are not talking to Apple, just to other users. NEXT, it is NOT a bug. It is intentional, by design. Health App content is only backed up to your computer if you enable encrypted backups. This is to protect your privacy and to comply with US Federal laws regarding health data privacy. This is cleary described in the manual, and also in About backups in iCloud and iTunes - Apple Support.

     

    If you back up to iCloud the backup is always encrypted, and will contain your health app content.