Q: Mail freezes when I open it for the first time
-
Jul 3, 2015 1:41 AMby Legolas_70,Hi Chris, I have the same problem after I upgraded my OS to Yosemite.
Often, when I start mail - not only the first time - I'm not able to use it.
Actually I've opened It about ten times, but It doesn't work!!!
I'm happy for Music, but I think Mail is important too...
-
Jul 3, 2015 2:37 AMby Leopardus,Hi Chris,
To solve your problem might be as simple as rebuilding your mailbox:
Launch Mail from the Dock as before, until it works correctly. (You can also launch it in Safe Mode).
From the dropdown menu select Mailbox to open. Navigate downwards and select Rebuild.
Your processor will work quite hard during the period, and it might take a couple of minutes for it to complete depending on the size of your mailbox.
When completed with the process, quit the program normally. Wait for a couple of minutes for all the background processes to finish.
Relaunch and test
Have fun
Leo
-
Jul 3, 2015 9:57 AMby Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
-
Jul 3, 2015 12:22 PMby chris_gmu,Also here are the messages from the All Messages window inside console while mail app was hang.
3/7/15 10:11:17,136 μ.μ. com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/7/15 10:11:27,306 μ.μ. netbiosd[204]: findReachableAddress: Using port 139 family = 33
3/7/15 10:11:27,000 μ.μ. kernel[0]: smb1_smb_negotiate: Support for the server ADB has been deprecated (PreXP), disconnecting
3/7/15 10:12:04,555 μ.μ. CoreServicesUIAgent[369]: unexpected message <OS_xpc_error: <error: 0x7fff76328c60> { count = 1, contents =
"XPCErrorDescription" => <string: 0x7fff76328f70> { length = 18, contents = "Connection invalid" }
}>
3/7/15 10:12:06,525 μ.μ. com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/7/15 10:12:08,229 μ.μ. Mail[1785]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
3/7/15 10:12:09,187 μ.μ. accountsd[310]: AIDA Notification plugin running
3/7/15 10:12:09,187 μ.μ. accountsd[310]: Enter ShareKitAccountEnabler - didChangeWithType - type=2 for account (i removed it) (D6E20DF3-8590-40BA-97A6-61D6D0C293B4).
3/7/15 10:12:09,276 μ.μ. icbaccountsd[1789]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x7fd11ae00970 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}
3/7/15 10:12:09,331 μ.μ. sandboxd[368]: ([1789]) icbaccountsd(1789) deny mach-lookup com.apple.CrashReporterSupportHelper
3/7/15 10:12:09,557 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:24,308 μ.μ. com.apple.internetaccounts[361]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function
3/7/15 10:12:24,701 μ.μ. com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/7/15 10:12:24,783 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11ad2f660 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:24,785 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:26,931 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11ac4b090 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:26,933 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:29,026 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11ad532d0 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:29,028 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:31,207 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11adaef90 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:31,209 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:33,346 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11aecbff0 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:33,348 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:35,448 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11adc1670 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:35,450 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:37,604 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11ac57b60 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:37,606 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:39,720 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11adfb510 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:39,722 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:41,861 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11d041ec0 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:41,863 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:44,038 μ.μ. icbaccountsd[1789]: __36-[ICBAccountOperation createAccount]_block_invoke_2: ***Account creation encountered an error: Error Domain=AppleInternetAccountsErrorDomain Code=12 "The operation couldn’t be completed. (AppleInternetAccountsErrorDomain error 12.)" UserInfo=0x7fd11d0531b0 {uid=225F3DA4-C16D-4BD9-87D2-9D031C138B65, ReceivingAccountInfo={
AccountID = IMAP;
AccountName = "icloud.com";
AuthenticationScheme = (
PLAIN
);
DeliveryAccounts = (
"com.icloud:SMTP"
);
EmailAddressDomain = "icloud.com";
LockDeliveryAccount = 0;
PortNumber = 993;
Protocol = AosIMAP;
SSLEnabled = 1;
ServerName = (
"Automatically added for iOS & OS X Mail"
);
SubscriptionURL = "";
SubscriptionURLLabel = "";
SupportURL = "";
SupportURLLabel = "";
UserNameMatchesEmailAddress = 1;
}}
3/7/15 10:12:44,040 μ.μ. icbaccountsd[1789]: -[ICBLocalDictionary getIdMapping]: Mapping Error detected: ID Hash 6dcdf6ff4e1360b1187f75b3a81254525a9a5f62 has localUID: 225F3DA4-C16D-4BD9-87D2-9D031C138B65 rather than 42CCCEF6-EBE3-4A50-B171-F9A706B5962B
3/7/15 10:12:59,739 μ.μ. com.apple.xpc.launchd[1]: (com.apple.mail.119312[1785]) Service exited due to signal: Terminated: 15
3/7/15 10:13:05,718 μ.μ. spindump[503]: Saved hang report for Mail version 8.2 (2102) to /Library/Logs/DiagnosticReports/Mail_2015-07-03-221305_Chriss-iMac27.hang
3/7/15 10:13:05,969 μ.μ. Problem Reporter[1854]: Failed to connect (_imageWell) outlet from (ProblemReportWindowController) to (NSImageView): missing setter or instance variable
3/7/15 10:13:07,064 μ.μ. system_profiler[1856]: platformPluginDictionary: Can't get X86PlatformPlugin, return value 0
3/7/15 10:13:07,065 μ.μ. system_profiler[1856]: platformPluginDictionary: Can't get X86PlatformPlugin, return value 0
3/7/15 10:13:07,074 μ.μ. com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/7/15 10:14:28,375 μ.μ. com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/7/15 10:16:06,527 μ.μ. SubmitDiagInfo[504]: Submitted problem report file:///Library/Logs/DiagnosticReports/Mail_2015-07-03-221305_Chriss-iMac27.han g
3/7/15 10:16:38,825 μ.μ. Finder[272]: NSFileCoordinator: Sending of a providerCheckin message was interrupted. Details: Connection interrupted
3/7/15 10:16:38,826 μ.μ. Finder[272]: NSFileCoordinator: Sending of a providerCheckin message was interrupted. Details: Connection interrupted
3/7/15 10:16:38,958 μ.μ. com.apple.xpc.launchd[1]: (com.apple.quicklook[2101]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook
-
Jul 3, 2015 1:31 PMby Linc Davis,Please take these steps to resynchronize the iCloud keychain. Your keychain on iCloud and your other Apple devices won't be affected. Take Step 2 only if Step 1 doesn't solve the problem.
Step 1
Back up all data.
Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers.
Test Mail. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device.
Test Mail again.
Step 2
If you still have problems, uncheck the Keychain box again and continue.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
~/Library/Keychains
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "Keychains" should open. Inside it is a subfolder with a long name similar to (but not the same as) this:
421DE5CA-D745-3AC1-91B0-CE5FC0ABA128
The above is only an example; yours will have a different name of the same general form. Drag the subfolder (not the Keychains folder) to the Trash and empty.
Restart the computer and re-enable iCloud Keychain.
