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iTunes 12.2 crashing after update

After updating iTunes to 12.2 I can't open iTunes on my work Laptop running on Windows 7 x64 (corporate version).

"iTunes has stoped working".

These last updates are ***** and fails in everydamway😠


Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.2.0.145

Application Timestamp: 5591d34c

Fault Module Name: iTunesCore.dll

Fault Module Version: 12.2.0.145

Fault Module Timestamp: 5591d332

Exception Code: c0000005

Exception Offset: 00000000004781d0

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1049

Additional Information 1: 2bb5

Additional Information 2: 2bb5e2f6699f9176cf6a0ffa91bbc595

Additional Information 3: b32f

Additional Information 4: b32fd35edee74d7e65a3a716f0a7b5f8



Read our privacy statement online:


http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409



If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Posted on Jul 3, 2015 2:30 AM

Reply
2 replies

Jul 5, 2015 2:48 PM in response to rugzmsk

Hi. Same problem here - though with mac 10.10.4. Did a manual upgrade (mac os 10.10.4 and itunes 12.2) that i downloaded from apple web server - app store download install did fail (error message: update could not be verified). Error message pasted below. Anyone have a clue? Thx in advance! ============================================================== Process: iTunes [905] Path: /Applications/iTunes.app/Contents/MacOS/iTunes Identifier: com.apple.iTunes Version: 12.2 (12.2.0.145) Build Info: iTunes-1200012002000145~2 Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: iTunes [905] User ID: 501 PlugIn Path: /Applications/iTunes.app/Contents/MacOS/iTunes PlugIn Identifier: com.apple.iTunes PlugIn Version: 12.2 (12.2.0.145) Date/Time: 2015-07-05 23:44:25.012 +0200 OS Version: Mac OS X 10.10.4 (14E46) Report Version: 11 Anonymous UUID: 3DDDF960-7244-4D01-FE44-076EC6F0AB4E Time Awake Since Boot: 1500 seconds Crashed Thread: 0 Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: 0x000000000000000a, 0x0000000105596008 VM Regions Near 0x105596008: __TEXT 0000000103b5a000-00000001054cc000 [ 25.4M] r-x/rwx SM=COW /Applications/iTunes.app/Contents/MacOS/iTunes --> __DATA 00000001054cc000-0000000105819000 [ 3380K] rw-/rwx SM=COW /Applications/iTunes.app/Contents/MacOS/iTunes __DATA 0000000105819000-00000001058d7000 [ 760K] rw-/rwx SM=NUL /Applications/iTunes.app/Contents/MacOS/iTunes Application Specific Information: dyld: launch, loading dependent libraries /Applications/iTunes.app/Contents/MacOS/iTunes Thread 0 Crashed: 0 dyld 0x00007fff67bd08c3 ImageLoaderMachOCompressed::rebase(ImageLoader::LinkContext const&) + 2163 1 dyld 0x00007fff67bc7f94 ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 126 2 dyld 0x00007fff67bc770c ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 144 3 dyld 0x00007fff67bbdbe4 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 166 4 dyld 0x00007fff67bbea87 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 2370 5 dyld 0x00007fff67bba276 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 512 6 dyld 0x00007fff67bba036 _dyld_start + 54 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000003b5a000 rbx: 0x0000000000000002 rcx: 0x0000000000000000 rdx: 0x0000000000000007 rdi: 0x0000000000000004 rsi: 0x0000000000000008 rbp: 0x00007fff5c0a51f0 rsp: 0x00007fff5c0a5140 r8: 0x00000001058d7000 r9: 0x00000001058d7000 r10: 0x00000001058e1ce0 r11: 0x00000001058e1ce0 r12: 0x00000001058d9515 r13: 0x0000000000000010 r14: 0x0000000105596008 r15: 0x0000000000000004 rip: 0x00007fff67bd08c3 rfl: 0x0000000000010246 cr2: 0x0000000105596008 Logical CPU: 3 Error Code: 0x00000006 Trap Number: 14 Binary Images: 0x103b5a000 - 0x1054cbfef com.apple.iTunes (12.2 - 12.2.0.145) /Applications/iTunes.app/Contents/MacOS/iTunes 0x10595f000 - 0x105b60fff com.apple.iad.iAdCore (1.0 - 1) /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re 0x105c8b000 - 0x105d0dff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater 0x105d94000 - 0x105f55fff +libgnsdk_dsp.3.06.1.dylib (3.6.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.3.06.1.dylib 0x105f6c000 - 0x105f90fff +libgnsdk_link.3.06.1.dylib (3.6.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_link.3.06.1.dylib 0x105f98000 - 0x1060f0ff7 +libgnsdk_manager.3.06.1.dylib (3.6.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_manager.3.06.1.dylib 0x1061b8000 - 0x106204ff7 +libgnsdk_musicid.3.06.1.dylib (3.6.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.3.06.1.dylib 0x10629f000 - 0x1062eafff +libgnsdk_submit.3.06.1.dylib (3.6.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.3.06.1.dylib 0x1062f7000 - 0x1062fbfff com.apple.agl (3.3.0 - AGL-3.3.0) /System/Library/Frameworks/AGL.framework/Versions/A/AGL 0x106302000 - 0x106306fff com.apple.iPod (1.7 - 20) /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod 0x7fff67bb9000 - 0x7fff67bef837 dyld (353.2.1) /usr/lib/dyld 0x7fff856b3000 - 0x7fff856b8ff7 libunwind.dylib (35.3) /usr/lib/system/libunwind.dylib 0x7fff856bc000 - 0x7fff85730ffb com.apple.securityfoundation (6.0 - 55126) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation 0x7fff85731000 - 0x7fff85731fff com.apple.Accelerate (1.10 - Accelerate 1.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x7fff85732000 - 0x7fff8573dfff libGL.dylib (11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib 0x7fff8574e000 - 0x7fff857a8ff7 com.apple.LanguageModeling (1.0 - 1) /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/Languag eModeling 0x7fff857a9000 - 0x7fff857abfff libRadiance.dylib (1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib 0x7fff857b8000 - 0x7fff857bfff7 libcompiler_rt.dylib (35) /usr/lib/system/libcompiler_rt.dylib 0x7fff857c0000 - 0x7fff857f8fff libsystem_network.dylib (412.20.3) /usr/lib/system/libsystem_network.dylib 0x7fff85848000 - 0x7fff85848fff com.apple.quartzframework (1.5 - 1.5) /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz 0x7fff85849000 - 0x7fff85873ff7 libdispatch.dylib (442.1.4) /usr/lib/system/libdispatch.dylib 0x7fff85876000 - 0x7fff85939ff7 libvMisc.dylib (516) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib 0x7fff8593a000 - 0x7fff8593cfff libCVMSPluginSupport.dylib (11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib 0x7fff8593d000 - 0x7fff85946ff3 com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth 0x7fff85947000 - 0x7fff85a60ffb com.apple.CoreText (352.0 - 454.9) /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText 0x7fff86445000 - 0x7fff86477ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon 0x7fff8647d000 - 0x7fff86480ff7 libdyld.dylib (353.2.1) /usr/lib/system/libdyld.dylib 0x7fff86481000 - 0x7fff8648afff com.apple.DisplayServicesFW (2.9 - 372.1) /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices 0x7fff8648c000 - 0x7fff86490fff libcache.dylib (69) /usr/lib/system/libcache.dylib 0x7fff86491000 - 0x7fff864bcff3 libarchive.2.dylib (30) /usr/lib/libarchive.2.dylib 0x7fff864bd000 - 0x7fff86551fff com.apple.ink.framework (10.9 - 213) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink 0x7fff86552000 - 0x7fff86557ffb libheimdal-asn1.dylib (398.10.1) /usr/lib/libheimdal-asn1.dylib 0x7fff86558000 - 0x7fff86588ff3 com.apple.CoreAVCHD (5.7.5 - 5750.4.1) /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD 0x7fff865ef000 - 0x7fff86733ff7 com.apple.QTKit (7.7.3 - 2890.6) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit 0x7fff86781000 - 0x7fff8679bff7 liblzma.5.dylib (7) /usr/lib/liblzma.5.dylib 0x7fff867a7000 - 0x7fff867abfff com.apple.CommonPanels (1.2.6 - 96) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels 0x7fff867ac000 - 0x7fff867aefff libquarantine.dylib (76.20.1) /usr/lib/system/libquarantine.dylib 0x7fff867e2000 - 0x7fff86830ff7 com.apple.ImageCaptureCore (6.3 - 6.3) /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re 0x7fff86855000 - 0x7fff86879ff7 com.apple.quartzfilters (1.10.0 - 1.10.0) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters 0x7fff8687a000 - 0x7fff868a0fff com.apple.ChunkingLibrary (2.1 - 163.6) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library 0x7fff868ba000 - 0x7fff868fbfff libGLU.dylib (11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x7fff8690b000 - 0x7fff8690cff3 libSystem.B.dylib (1213) /usr/lib/libSystem.B.dylib 0x7fff86abd000 - 0x7fff86ad8ff7 com.apple.aps.framework (4.0 - 4.0) /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService 0x7fff86ad9000 - 0x7fff86fc9fff com.apple.MediaToolbox (1.0 - 1562.235) /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox 0x7fff86fca000 - 0x7fff86fccfff libsystem_configuration.dylib (699.30.1) /usr/lib/system/libsystem_configuration.dylib 0x7fff86fcd000 - 0x7fff87300ff7 libmecabra.dylib (666.7) /usr/lib/libmecabra.dylib 0x7fff87301000 - 0x7fff87305fff libpam.2.dylib (20) /usr/lib/libpam.2.dylib 0x7fff87306000 - 0x7fff87b61ff7 com.apple.CoreGraphics (1.600.0 - 788.2) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x7fff87c7c000 - 0x7fff87c7cff7 libkeymgr.dylib (28) /usr/lib/system/libkeymgr.dylib 0x7fff87c7d000 - 0x7fff87c82fff libsystem_stats.dylib (163.30.2) /usr/lib/system/libsystem_stats.dylib 0x7fff87c86000 - 0x7fff87c8afff libspindump.dylib (182.4) /usr/lib/libspindump.dylib 0x7fff87c8b000 - 0x7fff87cacfff com.apple.framework.Apple80211 (10.3 - 1030.71.6) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211 0x7fff87cad000 - 0x7fff87d9fff7 libiconv.2.dylib (42) /usr/lib/libiconv.2.dylib 0x7fff87da0000 - 0x7fff880a5ff3 com.apple.HIToolbox (2.1.1 - 758.7) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox 0x7fff880a6000 - 0x7fff88411fff com.apple.VideoToolbox (1.0 - 1562.235) /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox 0x7fff8843b000 - 0x7fff88443ff7 com.apple.AppleSRP (5.0 - 1) /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP 0x7fff88444000 - 0x7fff884c8fff com.apple.PerformanceAnalysis (1.0 - 1) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis 0x7fff88728000 - 0x7fff8886bfff libsqlite3.dylib (168.2) /usr/lib/libsqlite3.dylib 0x7fff8886c000 - 0x7fff88c79ff7 libLAPACK.dylib (1128) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib 0x7fff88c7a000 - 0x7fff88d9eff7 com.apple.LaunchServices (644.56 - 644.56) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices 0x7fff88da8000 - 0x7fff88df7ff7 com.apple.opencl (2.4.2 - 2.4.2) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL 0x7fff88df8000 - 0x7fff88f3fffb com.apple.WebKitLegacy (10600 - 10600.7.12) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy. framework/Versions/A/WebKitLegacy 0x7fff88f60000 - 0x7fff88f61ff7 com.apple.print.framework.Print (10.0 - 265) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print 0x7fff88f62000 - 0x7fff89094ff7 com.apple.MediaControlSender (2.0 - 215.18) /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender 0x7fff893c8000 - 0x7fff893c8fff com.apple.audio.units.AudioUnit (1.12 - 1.12) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x7fff89667000 - 0x7fff89680ff7 com.apple.CFOpenDirectory (10.10 - 187) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory 0x7fff896ee000 - 0x7fff89719fff libc++abi.dylib (125) /usr/lib/libc++abi.dylib 0x7fff8971a000 - 0x7fff8976bff7 com.apple.AppleVAFramework (5.0.31 - 5.0.31) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA 0x7fff8976c000 - 0x7fff89772ff7 com.apple.XPCService (2.0 - 1) /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService 0x7fff89773000 - 0x7fff897daffb com.apple.datadetectorscore (6.0 - 396.1.1) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore 0x7fff897db000 - 0x7fff89816fff com.apple.Symbolication (1.4 - 56045) /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion 0x7fff89817000 - 0x7fff89b48fff com.apple.Foundation (6.9 - 1153.20) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x7fff89b51000 - 0x7fff89b56fff com.apple.DiskArbitration (2.6 - 2.6) /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration 0x7fff89b64000 - 0x7fff89b6afff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition 0x7fff89b6b000 - 0x7fff89e3aff3 com.apple.CoreImage (10.3.4) /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage 0x7fff89e3b000 - 0x7fff89e46ff7 com.apple.speech.synthesis.framework (5.3.3 - 5.3.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x7fff89e63000 - 0x7fff89e70fff libxar.1.dylib (255) /usr/lib/libxar.1.dylib 0x7fff89e71000 - 0x7fff89e77fff libsystem_trace.dylib (72.20.1) /usr/lib/system/libsystem_trace.dylib 0x7fff89e83000 - 0x7fff89e8cfff libsystem_pthread.dylib (105.10.1) /usr/lib/system/libsystem_pthread.dylib 0x7fff89e8d000 - 0x7fff89e8eff7 libsystem_blocks.dylib (65) /usr/lib/system/libsystem_blocks.dylib 0x7fff89ec1000 - 0x7fff8a0a6ff7 libicucore.A.dylib (531.48) /usr/lib/libicucore.A.dylib 0x7fff8a1ed000 - 0x7fff8a1effff libsystem_sandbox.dylib (358.20.5) /usr/lib/system/libsystem_sandbox.dylib 0x7fff8a1f0000 - 0x7fff8a620fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore 0x7fff8a69c000 - 0x7fff8a6f9fff com.apple.QuickLookFramework (5.0 - 675.42) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook 0x7fff8a82b000 - 0x7fff8a82efff com.apple.xpc.ServiceManagement (1.0 - 1) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment 0x7fff8a82f000 - 0x7fff8a842ff7 com.apple.CoreBluetooth (1.0 - 1) /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth 0x7fff8a8aa000 - 0x7fff8a8b5ff7 libkxld.dylib (2782.30.5) /usr/lib/system/libkxld.dylib 0x7fff8a8d4000 - 0x7fff8a994ff7 com.apple.backup.framework (1.6.5 - 1.6.5) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup 0x7fff8a995000 - 0x7fff8a9b0ff7 libCRFSuite.dylib (34) /usr/lib/libCRFSuite.dylib 0x7fff8a9b1000 - 0x7fff8a9d1ff7 com.apple.MultitouchSupport.framework (264.6 - 264.6) /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport 0x7fff8a9d2000 - 0x7fff8aa0cffb com.apple.DebugSymbols (115 - 115) /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s 0x7fff8b439000 - 0x7fff8b43cff7 com.apple.Mangrove (1.0 - 1) /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove 0x7fff8b43d000 - 0x7fff8b5a4ffb com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x7fff8b5a5000 - 0x7fff8b5bbff7 libsystem_asl.dylib (267) /usr/lib/system/libsystem_asl.dylib 0x7fff8b5bc000 - 0x7fff8b609ff7 com.apple.print.framework.PrintCore (10.3 - 451.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore 0x7fff8b619000 - 0x7fff8b62bff7 com.apple.ImageCapture (9.0 - 9.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture 0x7fff8b6fd000 - 0x7fff8b70dff7 libbsm.0.dylib (34) /usr/lib/libbsm.0.dylib 0x7fff8b70e000 - 0x7fff8b90846f libobjc.A.dylib (647) /usr/lib/libobjc.A.dylib 0x7fff8b964000 - 0x7fff8b9dcff7 com.apple.SystemConfiguration (1.14.4 - 1.14) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration 0x7fff8ba2d000 - 0x7fff8bf42ffb com.apple.JavaScriptCore (10600 - 10600.7.12) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore 0x7fff8bf43000 - 0x7fff8bf43fff com.apple.Cocoa (6.8 - 21) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x7fff8bf44000 - 0x7fff8bf50ff7 com.apple.OpenDirectory (10.10 - 187) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory 0x7fff8bf51000 - 0x7fff8c068fe7 libvDSP.dylib (516) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib 0x7fff8c082000 - 0x7fff8d044ffb com.apple.WebCore (10600 - 10600.7.11) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore 0x7fff8d07d000 - 0x7fff8d097ff7 libextension.dylib (55.2) /usr/lib/libextension.dylib 0x7fff8d142000 - 0x7fff8d17bfff com.apple.AirPlaySupport (2.0 - 215.18) /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySu pport 0x7fff8d1dd000 - 0x7fff8d230ffb libAVFAudio.dylib (118.6) /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib 0x7fff8d231000 - 0x7fff8d2a3fff com.apple.framework.IOKit (2.0.2 - 1050.20.2) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x7fff8d2a4000 - 0x7fff8d2d0fff libsandbox.1.dylib (358.20.5) /usr/lib/libsandbox.1.dylib 0x7fff8d2d1000 - 0x7fff8d2d1ff7 liblaunch.dylib (559.30.1) /usr/lib/system/liblaunch.dylib 0x7fff8d2d2000 - 0x7fff8d6a9fe7 com.apple.CoreAUC (211.1.0 - 211.1.0) /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC 0x7fff8d6bd000 - 0x7fff8d6bffff com.apple.SecCodeWrapper (4.0 - 238.20.2) /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper 0x7fff8d7b8000 - 0x7fff8d7d1ff3 com.apple.openscripting (1.6.4 - 162.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting 0x7fff8d7df000 - 0x7fff8d7e3ff7 libGIF.dylib (1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x7fff8d7e4000 - 0x7fff8d7edff7 libsystem_notify.dylib (133.1.1) /usr/lib/system/libsystem_notify.dylib 0x7fff8d87d000 - 0x7fff8d8cefff com.apple.audio.CoreAudio (4.3.0 - 4.3.0) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x7fff8e227000 - 0x7fff8e276ff7 libstdc++.6.dylib (104.1) /usr/lib/libstdc++.6.dylib 0x7fff8e277000 - 0x7fff8e6cafc7 com.apple.vImage (8.0 - 8.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage 0x7fff8e6cb000 - 0x7fff8e98cffb com.apple.WebKit (10600 - 10600.7.12) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit 0x7fff8e98d000 - 0x7fff8ea71fff libcrypto.0.9.8.dylib (52.30.1) /usr/lib/libcrypto.0.9.8.dylib 0x7fff8ea72000 - 0x7fff8ea7cff7 com.apple.NetAuth (5.2 - 5.2) /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth 0x7fff8ea80000 - 0x7fff8eaf9fe7 libcorecrypto.dylib (233.30.1) /usr/lib/system/libcorecrypto.dylib 0x7fff8eb40000 - 0x7fff8eb68fff libsystem_info.dylib (459.20.1) /usr/lib/system/libsystem_info.dylib 0x7fff8ebd7000 - 0x7fff8ebdffff libMatch.1.dylib (24) /usr/lib/libMatch.1.dylib 0x7fff8ebec000 - 0x7fff8ec93fff com.apple.PDFKit (3.1 - 3.1) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit 0x7fff8ed41000 - 0x7fff8ef4effb com.apple.CFNetwork (720.4.4 - 720.4.4) /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x7fff8ef4f000 - 0x7fff8ef8afff com.apple.QD (301 - 301) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD 0x7fff8f076000 - 0x7fff8f085fff com.apple.LangAnalysis (1.7.0 - 1.7.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis 0x7fff8f086000 - 0x7fff8f09bff7 com.apple.AppContainer (4.0 - 238.20.2) /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r 0x7fff8f0b5000 - 0x7fff8f216fff com.apple.avfoundation (2.0 - 889.210) /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation 0x7fff8f49c000 - 0x7fff8f4b9ffb libresolv.9.dylib (57) /usr/lib/libresolv.9.dylib 0x7fff8f4ba000 - 0x7fff8f526fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x7fff8f692000 - 0x7fff8f696fff com.apple.TCC (1.0 - 1) /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC 0x7fff8f697000 - 0x7fff8f6e3ff7 libcups.2.dylib (408.2) /usr/lib/libcups.2.dylib 0x7fff8f6f9000 - 0x7fff8f724fff com.apple.DictionaryServices (1.2 - 229) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices 0x7fff8f73a000 - 0x7fff8f7a1ff7 com.apple.framework.CoreWiFi (3.0 - 300.4) /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi 0x7fff8f7a2000 - 0x7fff8f930fff libBLAS.dylib (1128) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib 0x7fff8f949000 - 0x7fff8f966fff libsystem_kernel.dylib (2782.30.5) /usr/lib/system/libsystem_kernel.dylib 0x7fff8fa11000 - 0x7fff8fa6cff7 libTIFF.dylib (1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib 0x7fff8fb95000 - 0x7fff8fbd5ff7 libGLImage.dylib (11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib 0x7fff8fbd6000 - 0x7fff8fc20fff com.apple.HIServices (1.22 - 523) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices 0x7fff8fc21000 - 0x7fff8fc49fff libxpc.dylib (559.30.1) /usr/lib/system/libxpc.dylib 0x7fff8fc4a000 - 0x7fff8fccbff7 com.apple.CoreUtils (1.1 - 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0x7fff9045dff7 com.apple.Sharing (328.17 - 328.17) /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing 0x7fff904c4000 - 0x7fff904d2ff7 com.apple.opengl (11.1.2 - 11.1.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 0x7fff904d3000 - 0x7fff90752ff7 com.apple.CoreData (111 - 526.3) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 0x7fff90753000 - 0x7fff907c2fff com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit 0x7fff90820000 - 0x7fff90874fff libc++.1.dylib (120) /usr/lib/libc++.1.dylib 0x7fff90875000 - 0x7fff90880fff libcommonCrypto.dylib (60061.30.1) /usr/lib/system/libcommonCrypto.dylib 0x7fff90f2f000 - 0x7fff90f67fff com.apple.RemoteViewServices (2.0 - 99) /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices 0x7fff90f68000 - 0x7fff90f84fff com.apple.GenerationalStorage (2.0 - 209.11) /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage 0x7fff90f93000 - 0x7fff910c3fff com.apple.UIFoundation (1.0 - 1) /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n 0x7fff910c4000 - 0x7fff910c6ff7 com.apple.securityhi (9.0 - 55006) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI 0x7fff910c7000 - 0x7fff910d8ff7 libz.1.dylib (55) /usr/lib/libz.1.dylib 0x7fff910d9000 - 0x7fff911e8ff3 com.apple.desktopservices (1.9.3 - 1.9.3) /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv 0x7fff91372000 - 0x7fff913feff7 libsystem_c.dylib (1044.10.1) /usr/lib/system/libsystem_c.dylib 0x7fff9141c000 - 0x7fff91427ff7 com.apple.CrashReporterSupport (10.10 - 631) /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport 0x7fff91428000 - 0x7fff9142aff7 libsystem_coreservices.dylib (9) /usr/lib/system/libsystem_coreservices.dylib 0x7fff914eb000 - 0x7fff914f3fff libsystem_platform.dylib (63) /usr/lib/system/libsystem_platform.dylib 0x7fff914f4000 - 0x7fff914f4fff com.apple.CoreServices (62 - 62) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x7fff91815000 - 0x7fff9181dffb libcopyfile.dylib (118.1.2) /usr/lib/system/libcopyfile.dylib 0x7fff9194d000 - 0x7fff91969ff7 libsystem_malloc.dylib (53.30.1) /usr/lib/system/libsystem_malloc.dylib 0x7fff9196c000 - 0x7fff91a5efff libxml2.2.dylib (26) /usr/lib/libxml2.2.dylib 0x7fff91a98000 - 0x7fff91ab2ff7 com.apple.Kerberos (3.0 - 1) /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos 0x7fff91b6d000 - 0x7fff91b83ff7 com.apple.CoreMediaAuthoring (2.2 - 951) /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring 0x7fff91f78000 - 0x7fff91ff6fff com.apple.CoreServices.OSServices (640.4 - 640.4) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices 0x7fff91ff7000 - 0x7fff92012fff com.apple.AppleVPAFramework (1.4.5 - 1.4.5) /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA 0x7fff9202f000 - 0x7fff92122ff7 libJP2.dylib (1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib 0x7fff92165000 - 0x7fff9228dff7 com.apple.coreui (2.1 - 308.6) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x7fff922bf000 - 0x7fff922eeffb com.apple.avfoundationcf (2.0 - 175.13) /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF 0x7fff9236e000 - 0x7fff92393ff7 libPng.dylib (1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib 0x7fff92394000 - 0x7fff92396fff com.apple.loginsupport (1.0 - 1) /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport 0x7fff92397000 - 0x7fff92398ffb libremovefile.dylib (35) /usr/lib/system/libremovefile.dylib 0x7fff923a9000 - 0x7fff9261fff7 com.apple.security (7.0 - 57031.30.12) /System/Library/Frameworks/Security.framework/Versions/A/Security 0x7fff92620000 - 0x7fff92627fff com.apple.network.statistics.framework (1.2 - 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0x7fff938f1fff libCoreVMClient.dylib (79.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib 0x7fff93a66000 - 0x7fff93a6cff7 libsystem_networkextension.dylib (167.30.1) /usr/lib/system/libsystem_networkextension.dylib 0x7fff93a6d000 - 0x7fff93f96fff com.apple.QuartzComposer (5.1 - 332) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer 0x7fff93f97000 - 0x7fff93f9fff3 com.apple.CoreServices.FSEvents (1210.20.1 - 1210.20.1) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents 0x7fff93fa0000 - 0x7fff94035ff7 com.apple.ColorSync (4.9.0 - 4.9.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync 0x7fff94036000 - 0x7fff94120ff7 com.apple.QuickLookUIFramework (5.0 - 675.42) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI 0x7fff94121000 - 0x7fff94192ffb com.apple.ApplicationServices.ATS (360 - 375.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS 0x7fff94193000 - 0x7fff941aaff7 libLinearAlgebra.dylib (1128) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib 0x7fff941d0000 - 0x7fff9425eff7 com.apple.CorePDF (4.0 - 4) /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF 0x7fff9432a000 - 0x7fff94370ff7 libFontRegistry.dylib (134.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib 0x7fff94371000 - 0x7fff94374ff7 com.apple.AppleSystemInfo (3.1.5 - 3.1.5) /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo 0x7fff94375000 - 0x7fff94378fff com.apple.help (1.3.3 - 46) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help 0x7fff94379000 - 0x7fff9437cfff com.apple.IOSurface (97.4 - 97.4) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface 0x7fff9437d000 - 0x7fff943aafff com.apple.CoreVideo (1.8 - 145.1) /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 0x7fff943ab000 - 0x7fff94449fff com.apple.Metadata (10.7.0 - 917.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata 0x7fff9444a000 - 0x7fff944a9fff com.apple.AE (681.2 - 681.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE 0x7fff944aa000 - 0x7fff944cfff7 libJPEG.dylib (1238) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib 0x7fff944d0000 - 0x7fff944d0fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib 0x7fff94569000 - 0x7fff9456afff liblangid.dylib (117) /usr/lib/liblangid.dylib 0x7fff9456b000 - 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61) /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 850 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=264.4M resident=151.4M(57%) swapped_out_or_unallocated=113.0M(43%) Writable regions: Total=9432K written=184K(2%) resident=312K(3%) swapped_out=0K(0%) unallocated=9120K(97%) REGION TYPE VIRTUAL =========== ======= STACK GUARD 56.0M Stack 8192K VM_ALLOCATE 8K __DATA 26.5M __IMAGE 528K __LINKEDIT 73.0M __TEXT 191.4M __UNICODE 552K shared memory 4K =========== ======= TOTAL 356.0M Model: iMac12,2, BootROM IM121.0047.B21, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.72f2 Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620 Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020 Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020 AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P Bluetooth: Version 4.3.5f8 15969, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: ST31000528AS, 1 TB Serial ATA Device: M4-CT128M4SSD2, 128,04 GB Serial ATA Device: HL-DT-STDVDRW GA32N USB Device: Hub USB Device: Keyboard Hub USB Device: Apple Keyboard USB Device: Internal Memory Card Reader USB Device: IR Receiver USB Device: Hub USB Device: USB Receiver USB Device: BRCM2046 Hub USB Device: Bluetooth USB Host Controller USB Device: FaceTime HD Camera (Built-in) Thunderbolt Bus: iMac, Apple Inc., 25.1

Jul 6, 2015 9:02 AM in response to rugzmsk

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues, or for compatibility with QuickTime or third party software on 64-bit systems.


Review the other boxes and the list of support documents further down the page in case one of them applies.



Your library should be unaffected by these steps but there are links to backup and recovery advice elsewhere in the user tip.



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iTunes 12.2 crashing after update

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