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Problem with gift card and security questions

I activated an iTunes Gift Card and now can't use it because I forget the security questions and it doesnt show me to recover questions through my second email....can someone help me I dont know how to recover my security questions

iPhone 6, iOS 8.4

Posted on Jul 3, 2015 4:00 AM

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Question marked as Best reply

Posted on Jul 3, 2015 5:50 AM

If you aren't seeing the reset link on the Password & Security section of your account then you don't have a rescue email address on it (an alternate email address is different), you will have to contact Support in your country to get the questions reset : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

1 reply
Question marked as Best reply

Jul 3, 2015 5:50 AM in response to 1997rob

If you aren't seeing the reset link on the Password & Security section of your account then you don't have a rescue email address on it (an alternate email address is different), you will have to contact Support in your country to get the questions reset : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

Problem with gift card and security questions

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