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User profile for user: amy.robinson24
amy.robinson24 Author
User level: Level 1
0 points

Ipod not Charging

I have recently started having a problem with my Ipod charging. When it is connected to the mains port (with its original, authentic apple charger) it no longer shows the lightning bolt charging symbol; it has also begun charging slowly and will never reach full battery capacity. However, when I use exactly the same USB port in my car, the lightning symbol is there and it appears to charge. The Ipod is less than 1 year old. Can any one give me any advice as the best way to fix this? I live miles away from an apple shop and I am reluctant to pay £15 for a new charger when the original is only 6 months old!


Thanks for your help!

iPod touch, iOS 8.3

Posted on Jul 3, 2015 2:16 AM

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2 replies
User profile for user: D.Cohen
D.Cohen
User level: Level 6
8,588 points

Jul 3, 2015 2:34 AM in response to amy.robinson24

Restart your device.

Try to reset your device. This won't delete your data stored on the phone.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


If these steps don't work, I suggest you to visit your local Genius Bar.

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User profile for user: lllaass
lllaass
User level: Level 10
210,411 points

Jul 3, 2015 2:35 AM in response to amy.robinson24

Not Charge

- See:

iPod touch: Hardware troubleshooting

iPhone and iPod touch: Charging the battery

If you can’t charge your iPhone, iPad, or iPod touch

- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.

- If a 5G iPod

Iphone 5 lightning port charging problem - SOLUTION!

- Try another charging source like a computer

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

- Make an appointment at the Genius Bar of an Apple store. The cable is covered by the one warranty that also covers he iPod itself

Apple Retail Store - Genius Bar

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Ipod not Charging

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