Apple Music Error- Operation Stopped-server not correctly configured

Hi,

Im having this exact same issue, what country and mobile network are you on?

Cheers

Trying to get this troubleshooted with Apple, and possibly EE in the UK. So the more people that state they have this issue will help.

Please provide;

Device -

Country -

Carrier/Network -

Thanks

Hello jsquires1990

I had this exact issue, so maybe I can help...

It was the Wednesday morning after we got Apple Music and 8.4. I am on:

Device: iPhone 5S

Country: UK (London if maybe it's area related?)

Carrier: EE

The moment I connected to wifi, no problems whatsoever, and it seems since then I haven't had this issue. Once I left my house again, it worked fine on mobile data.

Let us know if you get a response.

Chris

TThanks for that,

iv spoken to apple and its with the engineers.

They say it's unlikely to be down to carrier unless they are tethering Internet use!

but we shall see 🙂

Exact same thing was happening to me.

Did a soft reset on my iPhone 6 plus and issue is now resolved.

I Have to confirm that just resetting the phone, is the best option to getting the best out of the iOS and Apple Music. Was struggling to figure out why it wasn't working. Something as simple as a soft reset is easy to forget when you have your phone on continuously!

SO I think I have figured it out!

as I wondered why EE an no otheir network was a mystery.

tthe update on an EE allowed wifi calling

tthe second I disabled wifi calling it worked

I Have the issue and don't understand what your saying we should do.

i Haven't enabled wifi calling because it's pants. so what is the issue?

Im saying the only difference between our devices and anyone else's is wifi calling.

i Have disabled wifi calling and restarted my device and not had a problem since.

sadly if you have it disabled under your call settings and you have this problem then it rules it out 😟

This has just started happening to me, I'm on ee and my wifi calling is off...help please

The more people that call Care and get this logged with second tier advisors and engineers 🙂

I think its the only way we are going to get a resolution.

Cheers guys!

P.S. I would say we have definitely started to find a trend here, EE and there WiFi calling is maybe something thats causing an interference somewhere. Even if you haven't got it switched on you will be affected.

Hi nataliamck,

I have been doing this every time i get this Error, but it shortly comes back.

Just out out of curiosity has it resolved it for good on your iPhone?

Thanks

Its weird it keeps skipping to next song while displaying the error then it will play a song further down like number 9 on the album

Today was better certainly, I am genuinely convinced it's something Apple has to fix on their end as it seems server related. On my way to work today, which is in a strong 4G spot, nothing played, no error displayed but nothing played, and maybe one song did just start playing after I minimised the app 30 seconds earlier.

Then about 2 hours later, the play times were down to half a second roughly...so I would imagine whatever server or connection problem I was having had gone, but I am now fairly certain that when this happens, it is not down to the fault of my own connection. Fibre connection in my office, and 4G connection when walking down the street (4 bars or so)...

What helped me come to this conclusion was I then tried to download an app off the App Store, and it just didn't load, it didn't even display the icon properly, just and the little circle that replaces "Get" just turned endlessly. Nothing on the status pages, but it's probably something wasn't entirely happy...

This is happening to me too - no wifi calling enabled but on EE. If I jumped on to wifi it started working so surely this looks like a problem with the EE network - given that it seems to be the only carrier mentioned here?!