Since I performed these updates on July 1, My keynote will not Export to PDF, my Mail is annoyingly slow, and I cannot let applications stay open when I have let my machine sleep because the machine locks up if i do. I feel like I am back in an Windows machine having to restart multiple times a day. Am I alone on this?
MacBook Pro, OS X Yosemite (10.10.4)
Yes. Neither my Macs or those I help to support are experiencing anything similar to that.
Please download and install EtreCheck from http://www.etresoft.com/etrecheck
Run it and post the report here.
Thank you Allan, here is my EtreCheck Report.
Problem description:
Keynote won’t export to PDF
EtreCheck version: 2.2 (132)
Report generated 7/3/15, 4:24 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,2
1 2.4 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 180 - SN = D86144504EGDGDLAZ
Video Information: ℹ️
Intel HD Graphics 3000
Color LCD 1680 x 1050
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.4 (14E46) - Time since boot: 5:34:33
Disk Information: ℹ️
Hitachi HTS727575A9E362 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.98 GB (529.87 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Fitbit Inc. Fitbit Base Station
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Microsoft Microsoft® Nano Transceiver v2.0
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.techsmith.TACC (1.0.2 - SDK 10.7) [Click for support]
Launch Agents: ℹ️
[running] com.hp.productresearch.plist [Click for support]
[running] com.lexmark.hbnlistener.plist [Click for support]
[loaded] com.lexmark.hostregister.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] uk.co.markallan.clamxav.freshclam.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer UNKNOWN Hidden (missing value)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 [Click for support]
Silverlight: Version: 4.0.60831.0 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 45 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Safari Extensions: ℹ️
DuckDuckGo
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
6% WindowServer
2% fontd
1% Fitbit Connect Menubar Helper
1% com.hp.devicemonitor
0% taskgated
Top Processes by Memory: ℹ️
475 MB kernel_task
176 MB com.apple.WebKit.WebContent(3)
119 MB mdworker(8)
106 MB Mail
74 MB WindowServer
Virtual Memory Information: ℹ️
398 MB Free RAM
3.60 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Jul 3, 2015, 10:48:29 AM Self test - passed
I have the same problem! After i updated to 10.10.4 my macbook air sometimes started freezing and it has never done it before the update!
This is my report!
EtreCheck version: 2.2 (132)
Report generated 7/3/15, 5:52 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Early 2015) (Technical Specifications)
MacBook Air - model: MacBookAir7,2
1 1.6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 25 - SN = D8651420B53F90KAZ
Video Information: ℹ️
Intel HD Graphics 6000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.4 (14E46) - Time since boot: 0:54:17
Disk Information: ℹ️
APPLE SSD SM0128G disk0 : (121.33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.11 GB (90.72 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.webroot.driver.WebrootSecureAnywhere (59 - SDK 10.9) [Click for support]
Launch Agents: ℹ️
[failed] com.avast.secureline.update-agent.plist [Click for support] [Click for details]
[running] com.webroot.WRMacApp.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.webroot.security.mac.plist [Click for support]
[running] com.webroot.webfilter.mac.plist [Click for support]
[loaded] net.sourceforge.MonolingualHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support] [Click for details]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
npwebroot: Version: 2.0.15 [Click for support]
DirectorShockwave: Version: 12.1.8r158 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.5.1 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
webfilter
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
3% WSDaemon
1% fontd
0% taskgated
0% cloudpaird
Top Processes by Memory: ℹ️
455 MB kernel_task
315 MB com.apple.WebKit.WebContent(2)
119 MB mdworker(11)
90 MB Safari
74 MB Webroot SecureAnywhere
Virtual Memory Information: ℹ️
838 MB Free RAM
3.18 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Jul 3, 2015, 04:58:11 PM Self test - passed
Jul 3, 2015, 02:08:23 PM /Library/Logs/DiagnosticReports/WSDaemon_2015-07-03-140823_[redacted].crash
Jul 3, 2015, 02:06:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-07-03-140621_[reda cted].crash
Jul 3, 2015, 02:35:15 AM /Library/Logs/DiagnosticReports/WFDaemon_2015-07-03-023515_[redacted].crash
Jul 2, 2015, 09:30:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Webroot SecureAnywhere_2015-07-02-213020_[redacted].crash
Jul 1, 2015, 08:26:05 PM /Library/Logs/DiagnosticReports/WFDaemon_2015-07-01-202605_[redacted].crash
Jun 8, 2015, 12:20:08 AM /Library/Logs/DiagnosticReports/Kernel_2015-06-08-002008_[redacted].panic [Click for details]
Well, if you would uninstall the crapware, such CleanMyMac3, WebRoot and Avast, it might run better. None of that software service any useful purpose on a Mac. All they are good for is using computer resources to cause problem on Macs.
Hi Allen, anything about My report that jumps out at you? Mine was just about the one you last commented on. Thanks!
I am sorrying to say that I don't see anything on report from your EtreCheck report.
Do get any reports in Console for Keynote or Mail?
Maybe your problem is oriented more toward the application and not the system which your including two application on one question made me thin system.
I appreciate your time Allan. I'll try an uninstall / re-install on Keynote. I'll also dump my email accounts and re-establish those to see if it helps. I have seen others in the support community complaining about the 10.10.4 update, so I can say I've known better than to perform OS updates the day they first come out.
Webroot is my antivirus system that came with my macbook. I did uninstall the others though. 🙂
It is your Mac and you can do with it as you like. You asked how to improve performance so I told you to remove WebRoot. I stand by recommendation to remove WebRoot. The rest is up to you.
Problems after July 1, 2015 OS X 10.10.4 and iTunes Updates
