Is a software support company named Call to Resolve a legitimate support company?

They are criminals masquerading as an Apple Support company, you have been scammed. And your Mac has been compromised along with your credit card and anything else they may have taken from your Mac.

Erase the Mac, restore from a backup that pre-dates the scammers visit.

There's also no telling what they'll do with your credit card information now that they have it. Call your credit card company and have them reverse the charge, then cancel that card immediately and have a new one issued.

If you ever feel the need to ask that question, the answer is always, "no."

As has been pointed out, since you have the scammers remote access to your Mac, it should be considered compromised. There is no anti-virus software on the planet that can remove all the things they could have done, nor is an entry-level service tech capable of reversing the damage. The only option to guarantee that your Mac is clean, and that nobody's logging your keystrokes, listening through your microphone or watching you through the webcam, is to erase the hard drive. Then, either restore to a backup made prior to the incident, or reinstall everything from scratch. For help with the latter, see:

How to reinstall Mac OS X from scratch

(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

Im trying to figure out if this company has ever issued refunds. I see they offer one after they make you pay a fee but that may be a scam too. Anybody know?

HelloRyan wrote:

Im trying to figure out if this company has ever issued refunds. I see they offer one after they make you pay a fee but that may be a scam too. Anybody know?

Have you ever heard of crooks making refunds? They say they offer refunds to lure you into their trap.

They're scammers, not a real company. Don't expect a refund, and don't trust that they won't run off and max out your credit card.

Follow all the advice that has already been given to minimize the damage these scammers are able to do.

this happened to me yesterday. Call to Resolve fixed my computer in 12 hours. I watched as much as I could. I thought I was going to maccleaner and ran the scan from something with a very similar name...and my computer went crazy. then Call to Resolve's pop up appeared. I am elderly and homebound. very scared to let them fix it...but I did let them because my computer is my lifeline to everything. doctors and bills and everything. and used my debit card to pay for it. bought a year tech support because it was just 50 dollars more than a one time repair. I see from Call to Resolve's website that they are based in CA and use 3rd party repair places around the world...which is why I had nice Indian people helping me.

They are not registered with the BBB. my computer is running perfectly now. it was having issues before I went to that cleaner website..and those issues were growing worse over the months. and i went once more and then...oh dear. I feel very worried. but we do have LifeLock...so if it is a scam...my bank account should be protected I hope...if they are not legitimate. this is a lot of stress for an old grandmother. and it is the weekend and I can not check with the bank until Monday. oh I hope so much that Call to Resolve.com is an honest place. I do feel scared tho.

You have been scammed.

<Edited by Host>

I hope I do not have another stroke over this. I am too sad now. and feel panic. will waiting until Monday hurt me? I am so..not very smart about computer things. what about iCloud preferences that keeps popping up for me to deal with. saying...this Mac can't connect to iCloud because of a problem with my email? seems like all my issues began when i tried to fix iCloud. I am not even sure what iCloud is. and the other one that keeps vying for my attention is called...oh my. can't think of it. something like iCloud. I was fine before all the clouds showed up.

See my previous reply to Chris1951, from July 4. The same advice applies to you.

thank you Thomas. I just called the bank to cancel the debit card and have a new one reissued. that helps my angst some. I have an external hard drive attached to the computer for back ups. I wonder if it too was compromised?

is zipcloud a safe thing? it keeps wanting me to respond as well. zip cloud and the other cloud thing. I seem to do just fine without them. it was when I repsonded to those pop ups that my troubles began. which led me to try to find something to get them off my computer. which led me to ending up with Call to Resolve and me giving away my security 😟 I want to learn about these things so I will not be fooled again. thank you.

ZipCloud uninstall

No, ZipCloud is crap software usually packaged with adware. It should not be used.