joy/debbie/leslie
We "kind of" know what your problem is... but we lack details
Tell us a Story - with a beginning, a middle and end. We need to understand everything that you know and have experienced.
If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment?
Quoted from Apple's "How to write a good question" - [emphasis is mine]
To help other members answer your question, give as many details as you can.
- Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
Include your ISP and WiFi router model
- Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
- Describe the problem, and include any details about what seems to cause it.
Be very specific and detailed
- List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
Be more specific than "I have read..." and "...gone through..." etc.
For a detailed "coaching", please see the User Tip > "Help us to help you on these forums"<https://discussions.apple.com/docs/DOC-5431>
"Keep It Short and Simple" - Take your time... but be thorough - ÇÇÇ