Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: JohnDebbie
JohnDebbie Author
User level: Level 1
0 points

windows 7, newest update itunes, install not complete, windows intaller error 2, itunes won't uninstall/reinstall/work

message popped up last night to update iTunes to newest version, said yes. installation would not complete got windows installer error 2 message. now I cannot access iTunes, cannot uninstall or reinstall or open iTunes. message to contact system administrator (I'm on a single computer, no network!?!) I have full access rights to the iTunes program... just want to go back and listen to my music :-(

iTunes-OTHER, Windows 7, Other product (specify) = iTunes

Posted on Jul 3, 2015 10:36 AM

Reply
Question marked as Best reply
User profile for user: turingtest2
turingtest2
User level: Level 10
272,743 points

Posted on Jul 3, 2015 4:44 PM

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues, or compatibility with QuickTime or third party software on 64-bit systems.


Review the other boxes and the list of support documents further down the page in case one of them applies.



Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.



tt2

View in context
3 replies
Question marked as Best reply
User profile for user: turingtest2
turingtest2
User level: Level 10
272,743 points

Jul 3, 2015 4:44 PM in response to JohnDebbie

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues, or compatibility with QuickTime or third party software on 64-bit systems.


Review the other boxes and the list of support documents further down the page in case one of them applies.



Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.



tt2

Reply
User profile for user: JohnDebbie
JohnDebbie Author
User level: Level 1
0 points

Jul 4, 2015 1:34 AM in response to turingtest2

turingtest2, Thank You. The resolution was going to the "general advice see Troubleshooting issues with iTunes for Windows updates", then running the Microsoft application link in Note 1 "Microsoft Program Install and Uninstall Utility (MS Installer 'Fixit')." This fixed the errors in the Registry that were preventing iTunes from uninstalling. [This 'Fixit' program asks directive questions to help guide it thru what needs fixed (uninstalling & iTunes.)]

Reply

windows 7, newest update itunes, install not complete, windows intaller error 2, itunes won't uninstall/reinstall/work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up