Safari Hack 7-3-15

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Level 1

0 points

Safari Hack 7-3-15

Today Safari was hacked on my iPad and iPhone The screen locked with the message "http://www.safari-online-alert-com". This was followed by instructions to contact Support for Apple at 800-447-8361. When I called, a nice Indian gent had me remote my computer (Power Mac) to him and he would fix it for only 500 bux! I became suspicious and called my local Apple store to find they were aware of the problem but had no solution...the 800 no was a fake!

I am now rebuilding my computers from backup. Hope this works!

MAC Mini, Mac OS X (10.4.11), i MAC Intel duo

Posted on Jul 3, 2015 11:07 AM

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Answer 1

BobHarris

Level 9

53,147 points

Jul 3, 2015 11:33 AM in response to lucky01

This is a SCAM. Do not call the number. Do not give them access. Do not give them your credit card. It is a Scam.

Force quit Safari (Command-Option-Escape)

Hold the "Shift" key and start Safari

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Answer 2

Flyby201

Level 1

0 points

Jul 4, 2015 9:14 AM in response to BobHarris

So, how do you resolve this on an ipad? I've tried quitting safari by double clicking the home button and swiping up on Safari with no luck. Message comes right back when I start Safari. I don't have access to the keyboard when in Safari. Tried powering off the ipad, that didn't work?

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Answer 3

King_Penguin

Level 10

334,144 points

Jul 4, 2015 9:54 AM in response to Flyby201

Try doing all of the following :

- close the app via the iPad's taskbar

- clear Safari's cache and history via Settings > Safari

- do a soft-reset : Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

If it you get the same problem when you re-open Safari then it may be a problem with your router : http://www.thesafemac.com/how-to-manage-a-hacked-wireless-router/

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Answer 4

mccorq

Level 1

0 points

Jul 30, 2015 10:34 AM in response to King_Penguin

The key was your advice to clear Safari's cache and history in settings, rather than opening Safari to clear the history.. I turned the iPad off and back on. If I opened Safari again, the site would pop back up. Finally, after closing and opening, I just cleared the history in settings. Then I could use Safari. This site keeps the task bar from operating so that advice is moot.

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