Can't sync iPad with Windows 10, iTunes 12.2

Disable your anti virus software then try again.

Thanks Carolyn Turning off Norton and retrying did the trick. Will I have to do this all the time? Maybe a fix is coming in a Windows Update ?
Grant

Hi Grant,

Did you had to disable Norton firewall or the autoprotect feature? Could you tell us what is the name and the exact version of Norton program you are running? We can help!

Thanks,

Harini

Norton Support

Thanks Harini
I'm subscribed to Norton 360 Premier

Grant

Thank you for confirming, Grant. Sorry for asking this again. Did you had to disable Norton firewall or the autoprotect feature? To know the exact version of your Norton, please open your Norton program > Help > About > Version number.

Thanks!

Harini

Norton Support

Hi Harini

See Details below.

Device Name:
Not Available

Version:
22.5.5.15

Serial Number:
GWJ8V27RRV8V

End Point ID:
{9bae64e6-5321-11de-91c5-00248c13052c}

LiveUpdate Channel:
Traditional

Current SKU:
21223124

Family SKU:
21222958

Media SKU:
21349210

Sorry for being repetitive. Could you tell me if you had to disable Norton firewall or the autoprotect feature?

Harini

Norton Support

Hi harini

I believe I unchecked both

Grant

My apologies for the delay in my response. We would like to follow up on this issue. Could you please send us a message on Facebook at www.facebook.com/messages/Norton . We would like gather more information to get this fixed.

Harini

Norton Support