iphone 6 error 11 trying to restore
need help my iPhone 6 want update or restore as it keeps saying error 11
iPhone 6
User profile for user:
sterling r
User level:
Community Specialist
Hi there Nathan,
It sounds like you are trying to update or even restore your iPhone but you keep getting this error 11. I would start with the troubleshooting in this article:
Resolve iOS update and restore errors in iTunes
If that doesn't get the restore/update to happen as expected, then I would use the troubleshooting in the following article about that error number specifically:
Get help with iOS update and restore errors
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
Thank you for using Apple Support Communities.
Cheers,
Sterling