I cant restore/turn on or put in dfu mode

Question

Level 1

4 points

I cant restore/turn on or put in dfu mode

My ipod was working fine until i put it in my pocket one day then it just stopped the ipod would turn on get to the apple logo then turn off and repeat very annoying I tried just plugging it into itunes to restore it but i click restore have the software to do it but it gets past preparing ipod then there is a loading circle it freezes then restarts and get and error code i also cant put it in dfu mode i dont think there is anything wrong with any of the buttons any help would be great

also i cant even update the software on it

iPod touch, iOS 7.1.2

Posted on Jul 3, 2015 3:05 PM

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Answer 1

MomentumX Author

Level 1

4 points

Jul 3, 2015 3:06 PM in response to MomentumX

It is also at the connect to itunes screen

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Answer 2

MomentumX Author

Level 1

4 points

Jul 3, 2015 3:08 PM in response to MomentumX

I belive it is a battery probelm because after a while of leaving the ipod plugged into my computer it turns off like 20 minutes later then turns itself back on

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Answer 3

lllaass

Level 10

210,411 points

Jul 3, 2015 3:10 PM in response to MomentumX

And what is the exact wording of the error message? What code?

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Answer 4

MomentumX Author

Level 1

4 points

Jul 3, 2015 3:15 PM in response to lllaass

Sometimes i get 4013 thats the main one i get but sometimes all this weird text pops up on my screen when restoring the freezes i forget what that one was

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Answer 5

lllaass

Level 10

210,411 points

Jul 3, 2015 3:19 PM in response to MomentumX

Not a good error:

iOS: Restore errors 4005, 4013, and 4014

When you try to update or restore your iPhone, iPad, or iPod touch, you may see one of these messages in iTunes.

You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.

The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps to resolve the issue:

Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
- Learn more about updating OS X.
- Learn more about updating Windows.
Restore using another USB cable.
Restore your device on another computer.

If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.

That means a hardware problem with the iPod

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