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I have successfully changed my Apple ID (because I changed email) and password. But my iCloud is still using my prior email and now I cannot use i-messages. How do i change my iCloud email to match my Apple ID?

I have successfully changed my Apple ID (because I changed email addresses). But my iCloud is account is still using my old email and now I cannot get imessages (among other problems). How do I change my iCloud email to match my new Apple ID email ?

iPhone 5s

Posted on Jul 3, 2015 6:34 PM

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1 reply

Jul 4, 2015 6:06 AM in response to Standylion

Welcome to the Apple community.


If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.


This feature has been introduced to make stolen phones useless to those that have stolen them.


However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.


The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.


You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.


This article provides more information about Activation Lock.

I have successfully changed my Apple ID (because I changed email) and password. But my iCloud is still using my prior email and now I cannot use i-messages. How do i change my iCloud email to match my Apple ID?

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