My FIFTH iPhone 5S Replacement

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My FIFTH iPhone 5S Replacement

Is anyone else having issues with making three way calls? I am on my FIFTH iphone 5S replacement as the engineers claim they don't know why I am having my problem. When making a three way call....I am on the first call, I go to my recent call list, choose the second call, and a green bar appears on top of my recent call list when in fact it should go back to the black call screen to allow me to hang up or merge the calls. I MUST ENSURE THAT I ACTIVATE THE SPEAKERPHONE AS DURING THIS PERIOD I AM FIGHTING TO GET MY BLACK CALL SCREEN BACK.

To get my black call screen back, I have to close all apps and/or double tap the home button, go to the home screen, and hit the green phone button as though I was making my first call. At this time my black call screen (to end call or merge) pops up next to the home screen. I CAN'T BE THE ONLY ONE WITH THIS PROBLEM AFTER FIVE REPLACEMENTS!!!!!

I wanted to go to the iPhone 6 but there's no way I am paying another $700 and not sure if I will have the same problems. HELP ANYONE!!!!! I gave the FIFTH phone a different name, manually installed/reconfigured all 140 apps, and even got a new SIM card. This process has been very frustrating and a thorn in my side. I never had any problems with my iPhone 4S.

iPhone 5s, iOS 8.4, FIFTH REPLACEMENT

Posted on Jul 3, 2015 7:57 PM

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Answer 1

Jul 4, 2015 8:25 AM in response to glee4u

What happens when you tap on the GREEN BAR that appears? On my iPhones it goes back to the call screen when I tap on it.

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Answer 2

glee4u Author

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Jul 4, 2015 8:33 AM in response to Lawrence Finch

It does nothing when I hit the green bar. The ONLY way for me to get the black call screen is to go back to the home screen and hit the green phone button as if I am making a new call.

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Answer 3

glee4u Author

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Jul 4, 2015 8:40 AM in response to glee4u

Sidenote: This FIFTH replacement iPhone 5s is a week old today. Also from time to time.....when I make or answer a call, the party on the other end can't hear me. SMH

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Answer 4

glee4u Author

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Jul 4, 2015 8:43 AM in response to glee4u

The engineers are clueless and claim they have never seen this problem. They are pushing me off by saying it's a software problem but it's APPLE software on APPLE device. NO FAULT OF MINES!!!!

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Answer 5

Jul 4, 2015 9:24 AM in response to glee4u

I hit the green bar frequently after using some other function (usually Contacts) and it always returns to the Phone screen. Been doing it for 8 years on 5 different iPhones. So I can't really offer advice, other than it is something very strange on your phone. It isn't jailbroken, I hope?

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Answer 6

glee4u Author

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Jul 4, 2015 9:45 AM in response to Lawrence Finch

Lawrence....I got ALL five of my replacements in person at an Apple Store. If these iPhones were jail broken, these posts would be replaced with legal documents and not blog posts. Believe that!!!!

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Answer 7

Jul 4, 2015 10:25 AM in response to glee4u

When the problem occurs, if you double-press the HOME button, can you then get back to the phone app by tapping on it?

Whatever your problem is, it isn't common. I don't recall any other posts describing a similar problem in the 8 years that I've been reading the iPhone forum. If you back up the phone, restore it using iTunes and set it up as a NEW phone with no added apps can you replicate the problem? You can still restore the backup later, but you need a baseline for troubleshooting.

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