The photo albums on my iPhone and Photo app don't match iCloud photos?

Question

The photo albums on my iPhone and Photo app don't match iCloud photos?

Hello.

Since syncing all my photo's to the iCloud, I began (some weeks ago) moving the photo's around on my mac to a more logical album structure e.g. I decided to create a folder for 2014 and put my 2014 albums in there manually. when i look at my iPhone I can see the change occurs; however when I attempt to download the full resolution photo to my device (as I have space optimisaton enabled) it can't find the phone. I then look at iCloud and the structure is not fully aligned to what it is on my mac? How do I fix this now that the originals of all my items are in the cloud.

Thanks

iPhone 6 Plus, iOS 8.4

Posted on Jul 4, 2015 12:52 AM

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Answer 1

Jul 4, 2015 5:19 AM in response to agingerabroad

Are you sure the changes made on the Mac have finished uploading.

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Answer 2

Jul 4, 2015 9:00 AM in response to Winston Churchill

Hello. Thanks for the reply.

When I view the preferences section all uploads are complete and up to date.

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Answer 3

Jul 5, 2015 3:07 AM in response to agingerabroad

If you remove the photo, let it sync and put it back, what happens.

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Answer 4

Jul 5, 2015 8:47 AM in response to Winston Churchill

Interesstingily after some time (even after sync was complete) the photo become removed - though the photo online isn't in the same folder structure as it is in the photos app on the Mac. E.g. iCloud 'my album'. Photos 'my folder/my album'.

IT gets more strange in the my iPhone matches my Mac. But neither match iCloud. Further issues are chase when the optimised photos can't be downloaded as I believe the iPhone can't find them.

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Answer 5

Eric Root

Level 10

684,039 points

Jul 5, 2015 5:26 PM in response to agingerabroad

Further issues are chase when the optimised photos can't be downloaded as I believe the iPhone can't find them.

Could you clarify this sentence please? Are the computer and iPhone synced or not?

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Answer 6

Jul 5, 2015 6:52 PM in response to Eric Root

Of course.

When im using my iPhone to look at photos or videos and I'm would like to download the full version, the phone often errors out. this could be unrelated.

I am now wondering if icloud photos doesn't support folders online but can still sync them through from Mac to iPhone / iPad.

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