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Not receiving reset e-mails from Apple

e-mail address is correct on Apple ID , e-mail address is receiving and sending other mail and cannot see e-mail in other folders etc?

iPad

Posted on Jul 4, 2015 1:00 AM

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3 replies

Jul 4, 2015 1:34 AM in response to carolefromaxbridge

Is this for resetting your account's password or security questions ?


If you have aren't receiving the reset email, and if this is for your account's password you can't reset it by answering your account's security questions on http://iforgot.apple.com, then try contacting Support in your country (they should be able to reset your password and/or security questions) : Contact Apple for help with Apple ID account security - Apple Support

Jul 4, 2015 8:12 AM in response to samtheman1104

When requesting password or security questions to be reset you can't change the email address that the email goes to, it will use the address on the iTunes account - it will use the rescue email address if there is one on the account, if there isn't it will use the primary email address (security questions can only be reset via a rescue email address)

Not receiving reset e-mails from Apple

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