Cannot Find Deleted Purchases

Question

Level 1

6 points

Cannot Find Deleted Purchases

I have recently bought Imagine Dragon's Smoke + Mirrors album. Upon listening to 'I Bet My Life' at around the 3:05 mark, the song stopped and started the next song automatically. After several frustrated attempts, I deleted the whole album, thinking I would be able to download it from the iCloud button in the iTunes app. But this being the new iOS 8.4 music app, it told me to go to my computer, find accounts summary and download it. When I got back home and found iTunes on my Windows laptop, I could not see the album anywhere.

So a few questions. Where can I find account summary? Where can I re-download the album? Is the music fast-forwarding thing relating? Where is the 'Show All Music button in Settings?

Please help ASAP and thanks in advance!

iPhone 6, iOS 8.4

Posted on Jul 4, 2015 1:45 AM

Reply

Answer 1

Best reply

King_Penguin

Level 10

334,144 points

Jul 4, 2015 1:51 AM in response to Duncan Law

On the new version of iTunes the option to show icloud content has moved, it's now on the View drop-down menu - go to the My Music part of your library :

Or on your phone go to the Purchased tab in its iTunes store app and see if you can redownload it directly on it.

If the redownloaded version doesn't play all the way through then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

Reply

Answer 2

Duncan Law Author

Level 1

6 points

Jul 4, 2015 1:57 AM in response to King_Penguin

As I use a Lenovo laptop, I cannot find the 'All Music' bar.

Is there any other alternatives in the iTunes application on computer to do the same?

Reply

Answer 3

Duncan Law Author

Level 1

6 points

Jul 4, 2015 2:00 AM in response to King_Penguin

Also, I cannot find the album in the purchased tab. It is as if the whole album had disappeared from my account, although I have checked the Accounts Info and found the Purchase History, which stated I have purchased the album.

Please help!

Reply

Answer 4

King_Penguin

Level 10

334,144 points

Jul 4, 2015 2:17 AM in response to Duncan Law

The album is still available in your country's store e.g. the rights-holder hasn't removed it ? If it is still in the store and it's not showing in the Purchased tab in the iTunes store app on your phone then check to see if it's hidden : Hide and unhide purchases in the iTunes Store - Apple Support

For your computer, my screenshot in my above reply is for the current version of iTunes (if you have that installed then you are viewing the My Music part of your iTunes library, not the store ?). If you have an older version installed then go into Edit > Preferences and select the Store tab :

Or, and on the new and older iTunes, go to the store homepage and click on Purchased under Quick Links on the right-hand side of the page - that should show what can be redownloaded (and which isn't hidden)

Reply

Answer 5

Duncan Law Author

Level 1

6 points

Jul 4, 2015 6:35 PM in response to King_Penguin

Thank you King_Penguin. I have found my album in the unhide section of iTunes in the Cloud. Many thanks!

Reply