Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My account got hijacked and it was used to buy gems in a game called castle clash and he spent alot of money on it and it is urgent I get my money back

WHat do I do I need help on getting my money back please

Posted on Jul 4, 2015 3:43 AM

Reply
Question marked as Best reply

Posted on Jul 4, 2015 3:47 AM

Are you able to change the account's password e.g. via email or by answering the account's security questions on http://iforgot.apple.com ? If not then try contacting Support in your country : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

For the purchases on the account, try http://www.apple.com/support/itunes/contact/ or the above form

1 reply
Question marked as Best reply

Jul 4, 2015 3:47 AM in response to AndranikEkimian1997

Are you able to change the account's password e.g. via email or by answering the account's security questions on http://iforgot.apple.com ? If not then try contacting Support in your country : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

For the purchases on the account, try http://www.apple.com/support/itunes/contact/ or the above form

My account got hijacked and it was used to buy gems in a game called castle clash and he spent alot of money on it and it is urgent I get my money back

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.