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I have bought an ipad from my grandson and he cannot remember his itunes password and his old email address,i want to put the ipad back to factory settings ,,like it is a new machine ?

I have bought an ipad from my grandson and he cannot remember his itunes password and his old email address,i want to put the ipad back to factory settings ,,like it is a new machine ?

iPad

Posted on Jul 4, 2015 3:20 AM

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Posted on Jul 4, 2015 3:53 AM

If it has Settings > iCloud > Find My iPad enabled on it then he will need the password of that account to reset it, either to turn off 'Find My iPad' before doing so or (if using recovery mode) after resetting it to then reactivate it.


If he can't remember his id : Recovering a forgotten iTunes Store account name - Apple Support and How to find your Apple ID - Apple Support


And to then reset the password http://iforgot.apple.com


If he can't find his id via either of those then you could try going to an Apple store if you have one nearby, or contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can/will remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the iPad's serial number on it.


If he doesn't have Settings > iCloud > Find My iPad enabled then you should be able to reset it via Settings > General > Reset > Erase All Content & Settings (after copying off any purchases to his computer's iTunes library, File > Devices > Transfer Purchases, and any content that he wants to keep e.g. photos, documents).

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Question marked as Best reply

Jul 4, 2015 3:53 AM in response to 14Seven47

If it has Settings > iCloud > Find My iPad enabled on it then he will need the password of that account to reset it, either to turn off 'Find My iPad' before doing so or (if using recovery mode) after resetting it to then reactivate it.


If he can't remember his id : Recovering a forgotten iTunes Store account name - Apple Support and How to find your Apple ID - Apple Support


And to then reset the password http://iforgot.apple.com


If he can't find his id via either of those then you could try going to an Apple store if you have one nearby, or contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can/will remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the iPad's serial number on it.


If he doesn't have Settings > iCloud > Find My iPad enabled then you should be able to reset it via Settings > General > Reset > Erase All Content & Settings (after copying off any purchases to his computer's iTunes library, File > Devices > Transfer Purchases, and any content that he wants to keep e.g. photos, documents).

I have bought an ipad from my grandson and he cannot remember his itunes password and his old email address,i want to put the ipad back to factory settings ,,like it is a new machine ?

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