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forgot my rescue email id

i have forgot my rescue email id and also my security question answer is not accepting ..as a result i cannot purchase anything from iTunes store

iPhone 5s, iOS 8.4

Posted on Jul 4, 2015 4:20 AM

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Posted on Jul 4, 2015 5:41 AM

Welcome to the Apple community.


If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

2 replies
Question marked as Best reply

Jul 4, 2015 5:41 AM in response to samiel diganta

Welcome to the Apple community.


If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

forgot my rescue email id

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