HT201387: Print from your iPhone, iPad, or iPod touch

Learn about Print from your iPhone, iPad, or iPod touch
bbabie
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Q: My iphone 5 sees the AirPrint-enabled printer but it still won't print

My iphone 5 acknowledges the AirPrint-enabled printer HP Officejet Pro 8600 Plus but it still won't print my documents.  Someone mentioned to try holding down simultaniously the home key & the power on key on the iphone but not sure how long to hold these buttons.  Any suggestions.

iPhone 5, iOS 8.4

Posted on Jul 4, 2015 11:43 AM

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bbabie

Q: My iphone 5 sees the AirPrint-enabled printer but it still won't print

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  • by mario49,

    mario49 mario49 Jul 6, 2015 12:01 PM in response to bbabie
    Community Specialists
    Jul 6, 2015 12:01 PM in response to bbabie

    Hey bbabie,

     

    Thanks for the question. If I understand correctly, the iPhone is not able to print to an Air Print printer. Holding the two buttons for 10 seconds will force restart the iPhone. I would recommend that you read these articles, they may be helpful in troubleshooting your issue..

     

    Restart your iPhone, iPad, or iPod touch - Apple Support

    You should force restart your iPhone, iPad, or iPod touch as a last resort, and only if it's not responding. To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

     

    About AirPrint - Apple Support

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

     

    • On your iPhone, iPad or iPod touch, verify that your device is using the latest version of iOS available and that the app you're printing from is up to date. 
    • On your Mac, use Software Update to update OS X and apps you've purchased from the Mac App Store.
    • Check with your printer's manufacturer to see if any firmware updates are available for your printer model. 
    • You can connect an AirPrint device to your network either through bridging, or a direct connection to your Wi-Fi network. 
    • AirPrint devices connected to the USB port of an Apple AirPort Base Station or AirPort Time Capsule don't use AirPrint. If your printer includes AirPrint, connect it directly to your Wi-Fi network or the Ethernet LAN port on your Base Station to print wirelessly.
    • After turning on your printer, wait a few moments before trying to print. Some printers might take a minute or two after powering up before joining your network.

     

    Thanks for using Apple Support Communities.

    Have a good one,

    Mario