Greyed out tracks (UK)

Question

Level 1

33 points

Greyed out tracks (UK)

I'm in the UK and have subscribed to Apple Music. There are LOTS of albums/playlists that have greyed out tracks that I cannot play. For example, on the Andrea Bocelli album "Romanza (Remastered)" all tracks are available except for track 15 (Time to Say Goodbye, duet with Sarah Brightman). This track is available in Spotify on the exact same album.

Even more strangely, take the album "Hats Off To The Buskers" by The View. Every track is available, except track 7 "Face For The Radio". I thought it must be licensing issues, but that would just be bizarre - The View are a UK band, and they perform and write every track on that album - why would track 7 be unavailable?

This is even more frustrating given that:

a) sometimes Apple own's playlists design for me in the For You section take me to playlists with loads of unavailable tracks

and

b) the Apple Store UK web page advertising Music membership plans specifically says "Get access to the full Apple Music library"

Posted on Jul 4, 2015 2:31 PM

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Answer 1

Movielad

Level 1

97 points

Jul 4, 2015 2:47 PM in response to markmc78

What happens if you try searching for the greyed out tracks individually?

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Answer 2

markmc78 Author

Level 1

33 points

Jul 4, 2015 2:52 PM in response to Movielad

If I search for Face For The Radio, the album Hats Off To The Buskers comes up under Albums, but the song Face For The Radio doesn't come up under Songs (search was done on iPhone)

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Answer 3

Jul 4, 2015 2:54 PM in response to markmc78

This is happening to me too. Within an album, some songs are available, while some are greyed out, and they can't be played, downloaded, etc. Real annoying.

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Answer 4

markmc78 Author

Level 1

33 points

Jul 4, 2015 2:57 PM in response to dhamaniasad

Suggest everyone reports it here:

https://www.apple.com/feedback/itunesapp.html

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Answer 5

Jul 4, 2015 11:14 PM in response to markmc78

Some albums in iTunes Store contains tracks that are "Album Only". These are greyed out and cannot be purchased individually. They can't even be previewed.

The same songs are greyed out in Apple Music.

Take the album "How Does It Feel" by MS MR as example.

This is most likely a bug and will be fixed, but reporting it will likely speed up the process. Annoying!

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Answer 6

markmc78 Author

Level 1

33 points

Jul 5, 2015 12:11 AM in response to MotleyMac

Thanks, but Album-only tracks may be part of the problem, but they're not the whole problem - there's loads of example of greyed out tracks that are not "album-only"

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Answer 7

Jul 6, 2015 1:43 PM in response to markmc78

Same problem here.. Brazilian account.

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Answer 8

steanfer

Level 1

0 points

Jul 6, 2015 4:49 PM in response to MotleyMac

exactly, this is the point... we can't play songs sold only with album... but it's very weird... I don't understand... if we have an account on Apple Music I thing it's right that you can play all the songs!!

sad!

stefano

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