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my iphone 5 has a symbol of the itunes note logo on my phone screen and won't update

I was trying to install the new iphone update but I received an error message saying it was unsuccessful and I need to update or restore my software. None of these are working. I've tried shutting off and turning on my phone but I keep getting the same thing on my screen. It's been hours since ITunes says it is extracting software but nothing is happening. Help please

Windows XP

Posted on Jul 4, 2015 2:53 PM

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my iphone 5 has a symbol of the itunes note logo on my phone screen and won't update

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