Custom ringtones no longer listed in iTunes 12.2

Same here with my custom tones. Even tried to buy a new one from store. Doesn't work ether.

Marcus

My ringtone also disappeared from iTunes and my iPhone 6 after the update.

I still have the ringtone file on my hard drive and I tried to import it to the Tones library, but it won't work.

I was able to make the ring tone play in iTunes, however.

Not sure what's wrong?

I’ve found a way to bring all my custom ringtones back to iTunes 12.2 and, ultimately, my iPhone. I’m on a Mac and can only speak for my experience, but hopefully this will work for you, too.

None of my 55 custom ringtones were appearing in the “Tones” tab of iTunes 12.2, so I looked into my iTunes Music folder (I keep mine on an external hard drive, but it would normally be found in the “Music” folder of the user Library.) I scrolled down through the names of artists, and found the folder called “Tones.” This “Tones” folder, amidst folders of artists’ names, is where I knew my custom .m4r ringtone files once were. Thankfully, they were still there.

Back in iTunes now, I added that folder to the library. But instead of appearing in “Tones,” the 55 ringtones appeared in the general Music Library. I also noticed that the ringtones were now being separated by artist and album.

Checking the iTunes Music folder was a revelation: the “Tones” folder had disappeared. And each of the 55 custom tones’ files had been moved to the artist and album folders for the song from which the tone was made. In other words, iTunes 12.2 is categorizing these ringtones by the attached artist and album data, not by file type.

But we can change artist and album data. So I did. And it worked. I’d bet it will for you, too.

So, assuming you’ve found the location of your ringtones and have already used “Add To Library” to get them back into iTunes 12.2 - - only to have them now in your music library - - you have to recreate the “Tones” folder.

Because I used a naming convention and a genre of “Ringtone” on all my ringtones, I was able to group them easily in iTunes. Hopefully you can, too, because you need to do some batch changes in iTunes to get rid of that pesky artist/album data.

1. In your iTunes 12.2 music library, highlight all the ringtones at once, and open “Get Info”
2. In this one info box, change all your ringtones’ Artist fields to “Tones” while assuring that all “Album Artist” or “Sort Artist” fields are blank.
3. Assure that the “This album is a compilation…” field is not checked.
4. Delete all album titles.

If you check your iTunes music folder, a “Tones” folder has now reappeared with a subfolder titled “Unknown Album.” Inside “Unknown Album” should be your ringtones.

5. Go back to iTunes 12.2 and delete all your ringtones from your Music Library BUT KEEP THE FILES.

Again, when you delete the files from iTunes, you will be asked if you want to delete or KEEP THE FILES. You want to KEEP THE FILES.

6. Go back to the “Tones” folder in your iTunes Music folder, into the “Unknown Album” subfolder, and select all your ringtones.

7. Move them from the “Unknown Album” subfolder into the “Tones” folder.

8. Delete the now empty “Unknown Album” subfolder.

9. Open iTunes 12.2’s Tones tab.

10. Highlight all your ringtones (the entire contents of your recreated “Tones” folder) and physically drag and drop them into iTunes 12.2’s Tones tab.

That’s it. All my ringtones reappeared in the Tones tab. And they all sync’d to my phone.

The new ringtones no longer have the artist or album info they once had, but that info has never been visible in the phone’s interface. So your phone’s naming convention hasn’t changed. I didn’t even have to reassign the tones in Sounds or Contacts.

As for that missing artist/album info, if I ever feel the need to, I can drop that stuff back into the ringtone’s comments field - - or some other field that won’t change the file’s folder structure.

Good luck.

I just replied to someone further down the chain with my fix; now I'm replying directly to you.

Sorry, but I'm not sure how exactly this works, and I wanted to make sure you had every opportunity to see my fix to this obnoxious problem.

Good luck.

Thanks, worked for me too.

I also have my Musik on an external drive. The Tones however where on my local drive an I left theme there.

Thank you for your help. I have recovered my ringtone.

However, I think your process was more complicated than was necessary for me. I just went into Finder and located my old "Ringtones" folder in the iTunes Media folder. I renamed the "Ringtones" folder to "Tones" and then imported the folder into the Tones library in iTunes.

It worked.

The simpler the better! Since my tones had all been spread to the wind, it definitely added complication.

If someone is able to pick out anything useful from my wall of text, fantastic. I'm just glad people are getting their stuff back.

This was als case with me.

Rename Ringtones to Tones with and within Finder.

Delete all ringtone entries within iTunes. (However Keep files, do not delete them)

Import all files within Tones folder with iTunes.

That is all.

buy an android phone.. it just works.. best decision I've made in years... and syncing (the kind that makes sense) is a breeze. Plus it doesn't force your phone into monogamy with 1 device.