cannot connect to the app store to update from 10.8.5 to 10.9

Question

Level 1

8 points

cannot connect to the app store to update from 10.8.5 to 10.9

when trying to update from OS X 10.8.5, imac says cannot connect to the app store. but i have internet connection. why is this?

not sure if the issue is connect to my itunes, but that too is giving me issues. when i link my iphone to my imac, i recieve this:

itunes can't verify the indentity of the server play.itunes.apple.com", asking me to cancel or continue. then another window appears, "itunes can't verify the identity of the server"p46-buy.itunes.apple.com". it keep going on...

I purchased the Adobe Creative Cloud but can't do anything because i need to update to 10.9.

can someone help?

mac pro, Mac OS X (10.5)

Posted on Jul 4, 2015 4:27 PM

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Answer 1

jrkk Author

Level 1

8 points

Jul 4, 2015 7:59 PM in response to Linc Davis

When I go to the Mac App Store to download Yosemite it asks that i open the mac app store to buy and download apps.

when i click on the app, i have a window "launch application" stating that "This link needs to be opened with an applciaton and asked methat appears, asking me what application do I want to open with... or choose and application. what app would I choose?

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Answer 2

jrkk Author

Level 1

8 points

Jul 4, 2015 8:16 PM in response to Linc Davis

Okay, went to the applications folder and clicked on the App Store App but the result is the same.

a gray window opens with the app store icon with the words, "cannot connect to the app store" "an internet connection is required".

I'm so bummed. 😟

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Answer 3

Linc Davis

Level 10

209,881 points

Jul 4, 2015 8:31 PM in response to jrkk

Cannot connect to the App Store. An internet connection is required

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Answer 4

Kappy

Level 10

362,163 points

Jul 4, 2015 4:31 PM in response to jrkk

You cannot upgrade to Mavericks. You must upgrade to Yosemite. Mavericks is no longer available for download. You can only upgrade via the Mac App Store, not the iTunes Store.

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