Can't access Apple Music (Disconnected Cloud icon)

Same exact thing. Phone is fine. Computer is far from it. I've tried signing out and in, turning iCloud music on and off, etc. and same thing. I also signed out/icloud off on phone and then signed back in/turned iCloud back on and it had no trouble bringing back my library, but computer just refuses to. i read a forum from a few years ago where someone was getting the same icon and eventually it just started working and seemed to be server side, but its annoying because the apple status website says everything is fine.

David - did you do anything big to your library right before it stopped working? I had just reset the play count on all 20k + songs to 0 (fresh start...) so the only thing i can think of is the servers didn't like how much activity i had going on. And i appear to have lost my connection halfway through that, because on my phone the play count only reset on like half of my songs (i know that from looking at my most played list - about half of them are still on three, and then the other half of that playlist are just the first songs in my library. so maybe i'm just in time out for some indefinite period of time, but if so - that's stupid.

yea i was waiting to post cause i couldn't tell if my computer had just frozen - but i just came back after an hour or two and the pie seems to be more filled in and the circle is still spinning, even though its still at "step 1: gathering info to send to apple"...for me this is what worked: i only have 2 devices and i had already signed out and in on the broken one and that didn't do the trick. but what did the trick was turning off iCloud library before logging out and back in. since i turned it back on after logging back in, it has been doing its thing. so i guess it may still just be that i left it turned off for a few minutes as david said, or maybe it has to do with the order of operations - but one or both of those things seems to solve it.

now if i could just figure out why it's taking so long...i thought all the information was already on the server, so it would seem like it should re-download to my computer in 2-3 minutes just as it did on my phone. oh well. small victories. thanks.

ha, likewise. and now it deleted all the apple music tracks i added to playlists (which took like all weekend)...didn't even leave them grayed out or anything so i can go back and see what's missing. i give up.

Same thing is happening with me. Phone is completely updated, but Mac won't sync with the Apple Music tracks that I've added to my library. I was able to get all of my non-Apple Music tracks uploaded, so that was nice. Now I'm just hoping that this doesn't corrupt my library on my phone

Same thing here. iPad and iPhone o.k., iMac and MacBook no connection to iCloud...

Already tried exactly this. No difference....

yea so i spent probably 30 hours on this POS over the weekend trying to transfer [manually] playlists from spotify and then get my apple music library to a semi stable place - i appear to finally be there, but i assume everything will go to **** again at some point soon. but to the extent that it's helpful: this issue happened to me 3 different times, and it appears to be something like being put in time out - each of those 3 times was after i tried to do something big (1 time was when i wiped my play count clean on my entire 15k song library, another time i stupidly tried to save about 500 songs for offline play at once). And each time the problem went away after a [significant] length of time, apparently on its own. Just by chance, each time it happened within a few hours of me going to sleep and i woke up with it "working" [lol] again...so it's hard to say whether it was critical that i not touch it for a few hours or if it would've gone away within X amount of time after starting, even if i had continued to try...but i'm sure the leaving it alone couldn't have hurt.

hahah sorry wasn't meaning to be contradictory 🙂 you posted once i had already started typing and so didn't see the refresh. but yea fwiw - signing out of everything didn't ever help me. but i hope it helps some of yall.