Hi,
Since I made the last updates of IOS, OS X and iTunes, my ringtones folder is empty and I lost most of them on my iPhone. The files are under the "music" folder. When I check their status they are referenced as "ring tones" with the .m4r format but they won't appear under the "Ring tones" folder and I can't drag them there either.
Thanks for the help.
Lu.
iMac, OS X Yosemite (10.10.3)
Hello Lu,
Thanks for reaching out to us on the Apple Support Communities. I can understand the frustration with losing your ringtones within iTunes.
From what you have described, it sounds like the Ringtones are on your computer, but just not in iTunes. I would make a copy of them and bring that copy to your Desktop. Once it is there, you should be able to drag and drop the Ringtones on top of iTunes to import them in. Take a look at the first article for some additional ways to import items into iTunes.
Import music and video from a computer into iTunes
https://support.apple.com/kb/PH20507
If you still unable to import, let me know and I can suggest something else that may resolve the issue.
Regards,
-Norm
Hello Norm,
I did try that but it doesn't work.
Thank you for trying to help.
Lu.
Hi,
I have the same problem so I will be reading along with you, hope this gets resolved soon.
regards, Borreltje
Hey Lu,
One more item to check is the permissions on your Music folder on your Mac. Take a look at the link below to walk you through checking those permissions to then get your Ringtones imported in.
OS X Yosemite: If you don’t have the permissions to open a file or folder
https://support.apple.com/kb/PH19061
Take care
My ringtones folder is empty.
