harriettekd
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Q: Safari not recognizing keychain

I changed my Apple ID password a week or so ago and now, in Safari, every time I go to a site that requires a new password to be generated, I get a pop up telling me to turn on keychain access to allow Safari to generate passwords. The problem is keychain access IS turned on already. I've tried turning it off and back on, restarting Safari, restarting my entire computer, and nothing has helped. It's really annoying as the Safari password generation is quite handy, and I'm not sure how to get it back.

 

Can anyone advise?

MacBook Pro (Retina, 15-inch, Late 2013), OS X Yosemite (10.10.4)

Posted on Jul 5, 2015 8:59 AM

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harriettekd

Q: Safari not recognizing keychain

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  • by Linc Davis,

    Linc Davis Linc Davis Jul 5, 2015 10:12 AM in response to harriettekd
    Level 10 (208,037 points)
    Applications
    Jul 5, 2015 10:12 AM in response to harriettekd

    turn on keychain access

    Do you mean "iCloud Keychain?" Is that enabled?

  • by harriettekd,

    harriettekd harriettekd Jul 5, 2015 11:18 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 5, 2015 11:18 AM in response to Linc Davis

    As I said in the original post, it IS enabled, it always has been.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 5, 2015 12:16 PM in response to harriettekd
    Level 10 (208,037 points)
    Applications
    Jul 5, 2015 12:16 PM in response to harriettekd

    As I said in the original post

    This is what you said in the original post: "keychain access IS turned on." Keychain Access is an application. iCloud Keychain is a network service. I'll take the answer to my last question to be "yes."

    Please take these steps to resynchronize the iCloud keychain. Your keychain on iCloud and your other Apple devices won't be affected. Take Step 2 only if Step 1 doesn't solve the problem.

    Step 1

    Back up all data.

    Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.

    Step 2

    If you still have problems, uncheck the Keychain box again and continue.

    Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C: 

    ~/Library/Keychains

    In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

    A folder named "Keychains" should open. Inside it is a subfolder with a long name similar to (but not the same as) this:

               421DE5CA-D745-3AC1-91B0-CE5FC0ABA128

    The above is only an example; yours will have a different name of the same general form. Drag the subfolder (not the Keychains folder) to the Trash and empty.

    Restart the computer and re-enable iCloud Keychain.

  • by harriettekd,

    harriettekd harriettekd Jul 5, 2015 9:02 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 5, 2015 9:02 PM in response to Linc Davis

    thanks, yes i should've clarified, i meant that it was enabled in sysprefs etc, i'll give that a go & report back if it doesn't work

  • by harriettekd,

    harriettekd harriettekd Jul 9, 2015 8:40 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 9, 2015 8:40 AM in response to Linc Davis

    Hi, thanks for this - I tried disabling the keychain and deleting the content from the local Mac, but it wouldn't let me - every time I went through this process, the keychain checkmark returned spontaneously.

     

    As for the folder, there were actually two of them - I wasn't sure if I should delete them with the keychain still checked.

     

    If anyone has any advice, that'd be really appreciated!

  • by Eric Root,

    Eric Root Eric Root Jul 10, 2015 7:56 AM in response to harriettekd
    Level 9 (74,095 points)
    iTunes
    Jul 10, 2015 7:56 AM in response to harriettekd
    the keychain checkmark returned spontaneously.

     

    If you are syncing the keychain with any devices, try stopping the sync on the device(s), and then see if you can turn it off on the computer.

     

    Two folders or two files?

  • by harriettekd,

    harriettekd harriettekd Jul 10, 2015 1:55 PM in response to Eric Root
    Level 1 (0 points)
    Jul 10, 2015 1:55 PM in response to Eric Root

    it was two folders - but i've since installed the el capitan beta and now it's working again. thanks for the tips though, if it happens again i'll go through them!