Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 12.2 crashes on exit

I just recently upgraded to iTunes 12.2 but it always crashes when I exit the application. I get the following crash report:


Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.2.0.145

Application Timestamp: 5591d34c

Fault Module Name: iTunes.exe

Fault Module Version: 12.2.0.145

Fault Module Timestamp: 5591d34c

Exception Code: 40000015

Exception Offset: 00000000000076fa

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 26a5

Additional Information 2: 26a58f8848e50b8f1e89174fc1e3a6c6

Additional Information 3: 196b

Additional Information 4: 196b8f371d39f242c6b1d22f907ff4b3


Read our privacy statement online:


http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409


If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Desktop PC-OTHER, Windows 7

Posted on Jul 5, 2015 10:01 AM

Reply
5 replies

Jul 13, 2015 8:37 PM in response to galland101

Updated to iTunes 12.2.1 and it's still crashing:


Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.2.1.16

Application Timestamp: 55a1b30a

Fault Module Name: iTunes.exe

Fault Module Version: 12.2.1.16

Fault Module Timestamp: 55a1b30a

Exception Code: 40000015

Exception Offset: 00000000000076fa

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 26a5

Additional Information 2: 26a58f8848e50b8f1e89174fc1e3a6c6

Additional Information 3: f4a3

Additional Information 4: f4a3407055b3c727f44d3b5c36177b9a


Read our privacy statement online:


http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409


If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt


iTunes 12.2 crashes on exit

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.