HT204776: If your Apple Watch displays a red exclamation point or is frozen at the Apple logo

Learn about If your Apple Watch displays a red exclamation point or is frozen at the Apple logo
Jimmy707

Q: My watch stoped on the Apple and not working ? Please help

My watch stoped on the Apple and not working ? Please help

Apple Watch, watchOS 1.0.1, I tryed to install OS 2

Posted on Jul 5, 2015 11:31 AM

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Q: My watch stoped on the Apple and not working ? Please help

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  • by Brett L,Solvedanswer

    Brett L Brett L Jul 7, 2015 11:49 AM in response to Jimmy707
    Community Specialists
    Jul 7, 2015 11:49 AM in response to Jimmy707

    Hey Jimmy,

     

    If your Apple Watch is stopped and displaying the Apple logo, the troubleshooting step I would suggest is to restart the Apple Watch. To turn off Apple Watch, press and hold the side button until the sliders appear, then drag the Power Off slider to the right. To turn Apple Watch back on, hold down the side button until the Apple logo appears.

     

    If you are unable to restart the watch in this way you may need to force it to restart. Hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears.

     

    Both of these are described in the manual for the Apple Watch found here (page 90.) -

     

    https://manuals.info.apple.com/MANUALS/1000/MA1708/en_US/apple_watch_user_guide. pdf

     

    Thanks for using Apple Support Communities.

     

    Happy computing,

     

    Brett L