Why is my phone saying "unable to share" when I try to change my screensaver?

Question

Level 1

5 points

Why is my phone saying "unable to share" when I try to change my screensaver?

I have an iPhone 6 with IOS 8.4 and I'm trying to change my screensaver or "wallpaper" to one of my pictures and it's worked before but for some reason now it's saying " Unable to share. There was an error while preparing to share. Please try again later." This happeNed after I was on dubsmash making videos and texting them to my friends. Before I was doing that it seemed to have worked fine. But ever since after I finished making videos on the dubsmash app and texting the videos I made that error has been coming up. I tried deleting the videos (and also some pictures I previously had) I made off my phone, restarting my phone, changing the screensaver to something else and trying to change it to the one I wanted again (which still showed the error), and closing all my apps. If anyone could help me solve this problem that would be really helpful.

Thank you.

iPhone 6, iOS 8.4

Posted on Jul 5, 2015 4:35 PM

Reply

Answer 1

braden85

Community Specialist

Jul 7, 2015 2:19 PM in response to jjmoore2197

Hi jjmoore2197,

I understand that you are experiencing issues when trying to change you lock screen photo. I would like to suggest that you review your privacy settings, as these can influence your ability for certain apps and services to access your personal data:

Privacy - iPhone

http://help.apple.com/iphone/8/#/iph3dd5f9be

Turn off access to private information. Go to Settings > Privacy. You can see which apps and features have requested and been granted access to the following information:

Contacts

Calendar

Reminders

Photos

Bluetooth Sharing

Microphone

Camera

HomeKit

Health

Motion Activity

Twitter

Facebook

You can turn off each app’s access to each category of information. Review the terms and privacy policy for each third-party app to understand how it uses the data it’s requesting. For more information, see support.apple.com/kb/HT6338.

Thanks for using the Apple Support Communities. Have a good one!

-Braden

Reply

Answer 2

Apr 19, 2017 4:54 PM in response to braden85

Did you solve the problem of "unable to share. Try again later" message? I am getting that message now .

Reply