I have spoke to support and exhausted my options. Please help

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I have spoke to support and exhausted my options. Please help

I have tried everything that I have come across in the forums. I've talked to apple support and they have been unable to resolve my issue. I have a dell all in one running windows 8.1. I am unable to connect my iTunes library to my apple tv... I've disabled ipv6... I've tried to connect on multiple networks including hard wiring... I have done pretty much everything that I can think of and that everyone has told me to try... I don't want to give up. Can someone please offer a solution that might have been missed?

Thanks in advance...

Apple TV (3rd generation), Windows 8

Posted on Jul 5, 2015 4:31 PM

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Answer 1

vazandrew

Level 8

40,348 points

Jul 5, 2015 6:26 PM in response to r2jd2

Make sure proper ports are open on router

TCP and UDP ports and protocols used by Apple TV - Apple Support

Check any security software installed on the computer

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Answer 2

r2jd2 Author

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Jul 6, 2015 6:11 AM in response to vazandrew

Thank you for your reply but, I have all of the proper ports open on my router and I'm still not getting my library. The part of all this that I really don't get is that airplay works if I manually send it to my television on iTunes... So going by that there has to be a simple solution that is getting over looked.

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Answer 3

Rudegar

Level 10

170,748 points

Jul 6, 2015 7:57 AM in response to r2jd2

sharing needs to be enabled in preferences in itunes on the computer

and the required ports also needs to be open in the computers firewall

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Answer 4

r2jd2 Author

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Jul 6, 2015 2:14 PM in response to Rudegar

My router and windows firewall have all of the ports open that are needed by apple. I have added rule exceptions for Bonjour in my windows firewall. I have done everything it seems but, something is getting looked over...

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Answer 5

vazandrew

Level 8

40,348 points

Jul 6, 2015 2:19 PM in response to r2jd2

If you have any security software installed you also need to check there as well

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Answer 6

r2jd2 Author

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Jul 7, 2015 7:29 AM in response to vazandrew

I tried to connect with everything disabled, restarted, different networks, hard wired and so on. I know it's something simple that's being missed but, it's not any of the obvious solutions...

I regret selling my iMac. That was a poor decision on my part; for many reasons...

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Answer 7

Rudegar

Level 10

170,748 points

Jul 7, 2015 7:57 AM in response to r2jd2

I would test it at a friend and or family members how windows or mac no matter

it would bring to light if your network and settings was the cause

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