Mac trouble

Question

GSSmac Author

Level 1

0 points

Mac trouble

Good day!

I have been watching you giving support to all!

I have trouble with my iMac 27".

The Mac or the Google page crash frequently - any time whether being operated or not.

Below is the Crash report & also the EtreCheck report

I am not able to figure out whether it is trouble with the hard drive, RAM ( it was upgraded while the purchase by the seller) or Malware ( Online bitdefender , clamXav & Avast tried)

Kindly reply.

=== MAC Crash Report===

Mon Jul 6 08:58:35 2015

panic(cpu 0 caller 0xffffff8009adcc1d): Kernel trap at 0xffffff8009a12bb6, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff819ceeb000, CR3: 0x0000000125c4207b, CR4: 0x00000000000606e0

RAX: 0x0000000008000000, RBX: 0xffffff8020b65c80, RCX: 0xffffff8116703d08, RDX: 0x0000000000001355

RSP: 0xffffff8116703ca0, RBP: 0xffffff8116703ca0, RSI: 0xffffff8020b65c80, RDI: 0x0000000018000000

R8: 0xffffff8116703d14, R9: 0x0000000000000000, R10: 0x0000000000001955, R11: 0xffffff80dceeb000

R12: 0xffffff8020b65c88, R13: 0xffffff801fc72540, R14: 0xffffff8116703d08, R15: 0xffffff8116703d14

RFL: 0x0000000000010206, RIP: 0xffffff8009a12bb6, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff819ceeb000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff8116703930 : 0xffffff8009a23139

0xffffff81167039b0 : 0xffffff8009adcc1d

0xffffff8116703b80 : 0xffffff8009af4486

0xffffff8116703ba0 : 0xffffff8009a12bb6

0xffffff8116703ca0 : 0xffffff8009a1a0f2

0xffffff8116703ce0 : 0xffffff8009a17f4d

0xffffff8116703d40 : 0xffffff8009a15578

0xffffff8116703d90 : 0xffffff8009a159f1

0xffffff8116703e00 : 0xffffff8009a15b3e

0xffffff8116703e30 : 0xffffff8009a1ddc3

0xffffff8116703ea0 : 0xffffff8009a1e2e0

0xffffff8116703f20 : 0xffffff8009ac9ffd

0xffffff8116703fb0 : 0xffffff8009af4a58

BSD process name corresponding to current thread: FX DP M255 df_z

Boot args: darkwake=8

Mac OS version:

13F1077

Kernel version:

Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64

Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA

Kernel slide: 0x0000000009800000

Kernel text base: 0xffffff8009a00000

System model name: iMac12,2 (Mac-942B59F58194171B)

System uptime in nanoseconds: 2850852532215

last loaded kext at 326617056347: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a35a000, size 65536)

loaded kexts:

com.avast.AvastFileShield 2.1.0
com.avast.PacketForwarder 2.0
com.apple.filesystems.msdosfs 1.9
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.14.34
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.7f4
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.ApplePolicyControl 3.6.22
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.kext.AMDFramebuffer 1.2.4
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.driver.AppleMuxControl 3.6.22
com.apple.iokit.IOBluetoothUSBDFU 4.2.7f4
com.apple.driver.AppleBacklight 170.4.11
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.AMDRadeonX3000 1.2.4
com.apple.kext.AMD6000Controller 1.2.4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.driver.AppleIRController 325.7
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.7f4
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f4
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOAcceleratorFamily 98.26
com.apple.kext.AMDSupport 1.2.4
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOSurface 91.2
com.apple.iokit.IOBluetoothFamily 4.2.7f4
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1

Model: iMac12,2, BootROM IM121.0047.B1E, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.72f5

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334348532D4348392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 4.2.7f4 15112, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: Hub

USB Device: Microsoft Basic Optical Mouse v2.0

USB Device: DocuPrint M255 z

USB Device: Internal Memory Card Reader

USB Device: IR Receiver

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: My Passport 07B8

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: iMac, Apple Inc., 25.1

== ETRE CHECK Report====

EtreCheck version: 2.2 (132)

Report generated 7/6/15, 9:24 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.9.5 (13F1077) - Time since boot: 0:25:0

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (706.15 GB free)

OPTIARC DVD RW AD-5690H

USB Information: ℹ️

Microsoft Microsoft Basic Optical Mouse v2.0

FUJI XEROX DocuPrint M255 z

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Western Digital My Passport 07B8 2 TB

EFI (disk1s1) <not mounted> : 210 MB

My Passport for Mac (disk1s2) /Volumes/My Passport for Mac : 2.00 TB (1.13 TB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]

Startup Items: ℹ️

Freecorder: Path: /Library/StartupItems/Freecorder

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[running] com.avast.secureline.update-agent.plist [Click for support]

[loaded] com.avast.secureline.userinit.plist [Click for support]

[running] com.avast.update-agent.plist [Click for support]

[loaded] com.avast.userinit.plist [Click for support]

[loaded] com.divx.dms.agent.plist [Click for support]

[loaded] com.divx.update.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.teamviewer.teamviewer.plist [Click for support]

[running] com.teamviewer.teamviewer_desktop.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.avast.init.plist [Click for support]

[loaded] com.avast.secureline.init.plist [Click for support]

[loaded] com.avast.secureline.uninstall.plist [Click for support]

[failed] com.avast.secureline.update.plist [Click for support]

[loaded] com.avast.uninstall.plist [Click for support]

[loaded] com.avast.update.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[failed] com.sec.faxdb.plist [Click for support]

[loaded] com.sharpcast.xfsmond.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[running] com.teamviewer.teamviewer_service.plist [Click for support]

[loaded] com.torch.update.agent.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.avast.home.userinit.plist [Click for support]

[loaded] com.avast.secureline.home.userinit.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

JustCloud UNKNOWN (missing value)

Click.to UNKNOWN (missing value)

Alfred UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

SPanel UNKNOWN (missing value)

DaemonManager UNKNOWN (missing value)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Click for support]

DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

OVSHelper: Version: 1.1 [Click for support]

Default Browser: Version: 537 - SDK 10.9

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.5.1 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Check version

User internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Safari Extensions: ℹ️

Avast Online Security

3rd Party Preference Panes: ℹ️

Flip4Mac WMV [Click for support]

FUSE for OS X (OSXFUSE) [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 293.20 GB

Destinations:

My Passport for Mac [Local]

Total size: 2.00 TB

Total number of backups: 55

Oldest backup: 2015-03-21 15:58:55 +0000

Last backup: 2015-06-28 23:09:25 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 293.20 GB X 3)

Top Processes by CPU: ℹ️

8% com.apple.quicklook.satellite

2% Finder

1% WindowServer

1% FX DP M255 df_z (ICA)

0% usbd

Top Processes by Memory: ℹ️

576 MB kernel_task

492 MB Google Chrome Helper(5)

164 MB com.avast.daemon

147 MB Google Chrome

139 MB Microsoft Word

Virtual Memory Information: ℹ️

3.58 GB Free RAM

4.42 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Jul 6, 2015, 09:20:23 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2015-07-06-092023_[redacted].crash

Jul 6, 2015, 08:58:39 AM /Library/Logs/DiagnosticReports/Kernel_2015-07-06-085839_[redacted].panic [Click for details]

Jul 6, 2015, 08:58:17 AM Self test - passed

Jul 6, 2015, 08:19:44 AM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2015-07-06-081944_ [redacted].crash

Jul 6, 2015, 08:19:33 AM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2015-07-06-081933_ [redacted].crash

Jul 6, 2015, 08:19:23 AM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2015-07-06-081923_ [redacted].crash

Jul 6, 2015, 08:19:13 AM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2015-07-06-081913_ [redacted].crash

Jul 6, 2015, 08:19:03 AM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2015-07-06-081903_ [redacted].crash

Jul 6, 2015, 08:18:52 AM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2015-07-06-081852_ [redacted].crash

Jul 6, 2015, 08:17:52 AM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2015-07-06-081752_ [redacted].crash

Jul 6, 2015, 08:17:45 AM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2015-07-06-081745_ [redacted].crash

Jul 6, 2015, 08:11:38 AM /Library/Logs/DiagnosticReports/Kernel_2015-07-06-081138_[redacted].panic [Click for details]

Jul 5, 2015, 03:43:03 PM /Library/Logs/DiagnosticReports/SophosAVAgent_2015-07-05-154303_[redacted].cras h

Jul 5, 2015, 03:41:46 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Sophos Anti-Virus_2015-07-05-154146_[redacted].crash

Jul 5, 2015, 06:10:10 AM /Users/[redacted]/Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-0 7-05-061010_[redacted].crash

Jul 5, 2015, 05:55:07 AM /Users/[redacted]/Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-0 7-05-055507_[redacted].crash

Jul 5, 2015, 05:48:34 AM /Users/[redacted]/Library/Logs/DiagnosticReports/clamscan_2015-07-05-054834_[re dacted].crash

Jun 29, 2015, 07:14:26 AM /Library/Logs/DiagnosticReports/Kernel_2015-06-29-071426_[redacted].panic [Click for details]

Jun 28, 2015, 03:49:25 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-28-154925_[redacted].panic [Click for details]

Jun 28, 2015, 11:26:00 AM /Library/Logs/DiagnosticReports/Kernel_2015-06-28-112600_[redacted].panic [Click for details]

Jun 27, 2015, 10:03:23 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-27-220323_[redacted].panic [Click for details]

Jun 21, 2015, 10:45:12 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-21-224512_[redacted].panic [Click for details]

Jun 17, 2015, 05:57:51 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-17-175751_[redacted].panic [Click for details]

Jun 9, 2015, 08:07:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-06-09-200704_[redacted].panic [Click for details]