hello, iphone 6 wont restore to factory settings

Question

hello, iphone 6 wont restore to factory settings

alright. my friend has an iphone and its broken (well the screen). it wont turn on and it wont charge, so I was going to restore it. I downloaded the software and when i plug in the phone to restore and update it, it comes with an error, Error 4014, and then the computer shows that the phone, while still connected, is unplugged. does anyone have a solution to how to fix this ? thanks in advance

iPhone 6

Posted on Jul 5, 2015 7:33 PM

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Answer 1

Jul 5, 2015 8:35 PM in response to scorpio102400

Put it in recovery mode.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Try using a different computer for the restore.

iOS: Restore errors 4005, 4013, and 4014

When you try to update or restore your iPhone, iPad, or iPod touch, you may see one of these messages in iTunes.

You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.

The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps to resolve the issue:

Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
- Learn more about updating OS X.
- Learn more about updating Windows.
Restore using another USB cable.
Restore your device on another computer.

If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.

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