Since iTunes 12.2 cannot backup iPhone 6 keep get error message "iTunes could not back up phone because iPhone disconnected".
On OS X 10.9.5 in iMac 27-inch, Late 2009
iPhone directly connected to USB port on iMac
iPhone updated to most recent OS (to use Apple Music)
Reinstalled iTunes
not sure what to do next other than wait for next version of iTunes?
thx
iPhone 6, iOS 8.4, iMac 10.9.5
Disconnect your iPhone.
Restart your computer and iTunes.
Reset iPhone by holding down the Wake/Sleep and Home buttons until the Apple logo appears.
Try connecting and syncing again.
Disconnect your iPhone.
Restart your computer and iTunes.
Reset iPhone by holding down the Wake/Sleep and Home buttons until the Apple logo appears.
Try connecting and syncing again.
Partially helped in a strange way, (I did also turn off iCloud Music Library)
The iPhone now "Syncs" in the sense from iTunes it updated playlists, could add or remove apps, transferred purchases back to iMac
BUT
strangely did this while displaying the same error message (although clearly phone was connected as it was doing the above, and went thru the various steps for backing up)
AND
it did NOT change the date of the latest backup (so Apply changes for instance from the Apps tab worked but not the Back Up Now button just eventually generates that iPhone disconnected error message)
My iPad mini that is still using 8.3 updated and backed up fine
thanks for helping in case you have other ideas.
Worked for me. I'm sure I must have tried this in the past as well as numerous other restarts of computers and phone. Maybe iTunes 12.5.1 fixed it which I had just installed before trying this. In any case I was able to backup after maybe a year of not being able to.
iTunes could not back up phone because iPhone disconnected
