HT201232: Contact Apple for support and service

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Ramesh Jat
Level 1 (0 points)

Q: Hi after submit my Serial no ....... message displayed ....We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contac

Hi Team

today i check my serial no . on web site message Displyed

We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

Because last month i restore my phone threw Iphone , After restore my phone not getting network , Today i visit Apple Service center they told me your phone not show which counter hardware . I know my phone from USA kindly send me USA IOS link so i available download to ios for my apple Iphone 5


Model NO. MD663B/A

Serial No    C39JDK2MF39D


Kindly Suggest me best practices.

Regards

Ramesh 

iPhone 5, iOS 8.3

Posted on Jul 6, 2015 3:51 AM

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Ramesh Jat

Q: Hi after submit my Serial no ....... message displayed ....We're sorry, but this is a serial number for a product that has been re ... more

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  • by KiltedTim,

    KiltedTim KiltedTim Jul 6, 2015 3:54 AM in response to Ramesh Jat
    Level 9 (56,508 points)
    iPhone
    Jul 6, 2015 3:54 AM in response to Ramesh Jat

    You have a phone that was either stolen or replaced by apple service and not returned to the service depot.

     

    That phone is unsupportable by Apple.

     

    That said, there are no links to iOS that are legitimate. Just plug it into iTunes and let iTunes download the correct version of iOS for the device.

  • by Ramesh Jat,

    Ramesh Jat Ramesh Jat Jul 6, 2015 4:05 AM in response to KiltedTim
    Level 1 (0 points)
    Jul 6, 2015 4:05 AM in response to KiltedTim

    Hi Tim

    Actually phone purchase form USA and use in India and last time i forgot my pass code, than i restore threw iTunes in India . after complete process i am not getting network signal . But setting in my carrier name show , some time network signal come and lost . so what i do

  • by KiltedTim,

    KiltedTim KiltedTim Jul 6, 2015 5:24 AM in response to Ramesh Jat
    Level 9 (56,508 points)
    iPhone
    Jul 6, 2015 5:24 AM in response to Ramesh Jat

    You recycle it and buy a phone you can use. That phone was undoubtedly hacked or jailbroken to unlock it. It is unsupportable by Apple It is either stolen or was replaced, as you've already been told.