MacBook won't launch

Question

Level 1

0 points

MacBook won't launch

Hello,

I'm having a problem with my office MacBook Pro. It crashed 3 times today by turning off, and now it won't even restart. It makes noises and the fan is working, but the screen is just white and nothing else happens.

Tried the reboot key and the cmd + R combination, but the laptop doesn't react to that either.

Unfortunately I don't remember my system's properties, at least OS X Yosemite, memory and the rest is good too.

I have a lot of work stored in the hardrive so don't want to lose it, is there a way to make it restart still? Thanks in advance.

Posted on Jul 6, 2015 6:09 AM

Reply

Answer 1

OGELTHORPE

Level 9

57,305 points

Jul 6, 2015 6:22 AM in response to LizaKinner

Reset the SMC and the NVRAM:

https://support.apple.com/en-us/HT201295

https://support.apple.com/en-us/HT204063

Then try a safe boot:

https://support.apple.com/en-us/HT201262

If no success, on the back of the MBP is the serial number. Enter it here and post back the mode/year information:

https://selfsolve.apple.com/agreementWarrantyDynamic.do

Ciao.

Reply

Answer 2

LizaKinner Author

Level 1

0 points

Jul 6, 2015 6:46 AM in response to OGELTHORPE

Hey, thanks for your reply. I basically tried all the option and again it leads to nowhere- the screen is still plain white!

And with the serial number- it can't identify my service coverage and asks for the exact day of purchase, but I don't even know that kind of info since my laptop is just from the office given to me for work.

It seems like restarting options take place, but after the apple logo appears on the screen and fades, the screen stays white and nothing is shown...

Reply

Answer 3

OGELTHORPE

Level 9

57,305 points

Jul 6, 2015 6:50 AM in response to LizaKinner

Enter the serial number here and post back the model/year information:

http://www.chipmunk.nl/klantenservice/applemodel.html

Ciao.

Reply