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my ipod touch won't sync with itunes

when i plug in my ipod touch it says waiting for sync to start and then after about 10 minutes it says syncing could not be started

i use a 64 bit windows 8.1 with the latest ituneds update installed and my ipod runs ios 8.4 i don't know what to do please help me

iPod touch (5th generation), iOS 8.4, 64 gb

Posted on Jul 6, 2015 5:27 AM

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2 replies

Jul 6, 2015 5:29 AM in response to i have an ipod touch 5th generation

Take a look at this support article:

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support


Try to reset your device. This won't delete your data stored on the phone.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

Hope this helps!

my ipod touch won't sync with itunes

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