Annoying ad comes up directly after booting

Question

Level 1

20 points

Annoying ad comes up directly after booting

Everytime my iMac boots up this "reminder" comes up:

I first looked in the console, searched for KPN and found the following message:

06/07/15 12:43:13,758 UserEventAgent[38]: Captive: [CNInfoNetworkActive:1709] en1: SSID 'KPN Fon' not making interface primary (no cache entry)

06/07/15 12:43:13,762 UserEventAgent[38]: Captive: en1: Probing 'KPN Fon'

06/07/15 12:43:14,421 UserEventAgent[38]: Captive: en1: WISPr detected on 'KPN Fon'

06/07/15 12:43:14,432 UserEventAgent[38]: Captive: en1: Launching Websheet on SSID KPN Fon with URL "http://captive.apple.com/rXwgv7iPoZMVh/nYLnvecLFUkle.html"

06/07/15 12:43:35,055 com.apple.internetaccounts[339]: Additional Logging , array retured in signedInAccounts is (

"<IAAccount: 0x6000000493f0> -- uid: 36CC8BBB-6158-4182-8DCD-38A1BF3A9AF9; loginName: ****@kpnmail.nl; provider: com.apple.account.icloud; parent: (null)\n\taccount ID:****@kpnmail.nl - com.apple.account.icloud - \n\tprovider attrs: {\n IADSIDKey = 1353114644;\n accountDescription = iCloud;\n \"com.apple.InternetAccounts.loginName\" = \"****@kpnmail.nl\";\n \"com.apple.InternetAccounts.provider\" = \"com.apple.account.icloud\";\n fullName = iCloud;\n}"

)

It is not a Safari window or from any other program I normally use, and what's puzzling me is that it stays in front of all the other programs that I open. My system is up to date :

****

I also tried to find a solution on the Apple support page "Remove unwanted adware that displays pop-up ads and ..." but found it not very helpful.

How can I get rid of this pop-up screen?

Thanks in advance.

iMac (27-inch Mid 2010), OS X Yosemite (10.10.2), null

Posted on Jul 6, 2015 6:31 AM

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Answer 1

Linc Davis

Level 10

209,559 points

Jul 6, 2015 7:47 AM in response to hanyvo

One of your login items may be causing the problem. Select the Login Items tab in the Users & Groups pane of System Preferences. Delete any items that you don't recognize. If you're not sure which ones to delete, double-click each to test it.

To avoid confusion, note that checking or unchecking the box next to a login item does not inactivate it. You have to delete the item from the list.

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Answer 2

hanyvo Author

Level 1

20 points

Jul 6, 2015 10:50 AM in response to Linc Davis

First a big THANK YOU to the Host for editing my personal Information I overlooked to do it myself. I was too eager to post.

Linc, there are no items in this pane which I don't recognise and which gives me any clue to this pop-up ad. Are there some more options I can try to look at?

Hans

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Answer 3

CT

Level 7

23,993 points

Jul 6, 2015 11:00 AM in response to hanyvo

AdwareMedic

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Answer 4

Linc Davis

Level 10

209,559 points

Jul 6, 2015 11:15 AM in response to hanyvo

First, this is obviously not adware and there is no reason to download anything.

You may be trying to connect to a Wi-Fi network with a "captive portal." In the Network pane of System Preferences, uncheck the box marked

Ask to join new networks

if it's checked. Otherwise, delete the network from the preferred list.

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Answer 5

hanyvo Author

Level 1

20 points

Jul 6, 2015 1:26 PM in response to Linc Davis

You came to the same conclusion as I did, but the solution was not so obvious to me. So the Network-pane in System preferences had the right answer. Being already connected via Ethernet I just deleted the network, made a re-boot and all works fine.

I fully agree with your philosophy to use the tools available within OS X, and not to download something which "might help" but more often than not introduces more crap in OS X.

Thanks for your help. Sorry for this misguiding title of my question: english is not my native language.

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