HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

cba71591

Level 1 (0 points)

Q: iOS 8.4 crashed my phone

I just tired to update to iOS 8.4 and it said a error occurred and says i need to factory reset it tired and it says the same thing a error occured

Posted on Jul 6, 2015 8:50 AM

I have this question too

Q: iOS 8.4 crashed my phone

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Helpful answers

by alex_h1,

alex_h1 Jul 8, 2015 7:11 AM in response to cba71591
Community Specialists

Jul 8, 2015 7:11 AM in response to cba71591

Hello cba71591,

Thanks for using Apple Support Communities.

I'm not sure which error you received when trying to update your iPhone, but a great spot to start troubleshooting this issue is the article below.

Resolve iOS update and restore errors in iTunes - Apple Support

Take care,
Alex H.
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