Cannot get new emails from gMail since 14th July

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Cannot get new emails from gMail since 14th July

Hi,

iPhone6 128GB

Since 14 June I cannot access to one of my gMail account to check the mails. No changes were made to the settings of the account. It suddenly stopped working. :-(

When I want to update e-mails I get Connecting... info in the header of the Mail application (as usual), and after a while (1-2min) I get Updated on 14/06/2015. No error/info message returned with no emails or headers downloaded.

I can send e-mails from my iPhone with this account.

I can modify my google calendar from my iPhone with this account.

I can access my e-mail account from my iPad2 and any computer using the same credentials.

The second gMail account defined on my iPhone works perfectly.

Problem existed on iOS-es 8.1.3, 8.3 & 8.4.

Problem exists on WiFi, 3G and 4G

Any idea what can be wrong? What to do next?

KLM

iPhone 6, iOS 8.4

Posted on Jul 6, 2015 9:04 AM

Reply

Answer 1

AppleJoe

Community Manager

Jul 8, 2015 7:17 AM in response to MimiKLM

Greetings MimiKLM,

Welcome to the Apple Support Communities!

I understand that you are unable to receive mail from your Gmail account on your iPhone. It seems like you have completed a lot of great troubleshooting already. To continue troubleshooting this situation, I would suggest reading over and working through the suggested steps in the attached article below.

Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

Cheers,

Joe

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