Q: mms option in setting missing

Question

Onsightclimb

Level 1 (2 points)

Q: mms option in setting missing

After upgrade to ios 8.4, I can t send MMS, I even dont have option to enable MMS messaging?!! Where are settings gone? Under SMS/MMS options I have only two options: Character Count and Blocked. Where is MMS Messaging button gone? I try reset network settings and restart IPhone but no effect. Anyone?

iPhone 6, iOS 8.4

Posted on Jul 6, 2015 9:22 AM

I have this question too

Solved

Onsightclimb

Level 1 (2 points)

A:

OK. I solved my problem and I dont know how. . My friend send me MMS message and sudenly MMS settings gonne back to normal. Now I have again all settings for MMS. I tryed everything anyone suggested...nothing helped, now simple MMS I recived on my Iphone put everything back to normal. WIerd. Apple..fix that ****.

Posted on Jul 9, 2015 9:38 AM

Q: mms option in setting missing

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Helpful answers

by mario49,

mario49 Jul 8, 2015 7:23 AM in response to Onsightclimb
Community Specialists

Jul 8, 2015 7:23 AM in response to Onsightclimb
Hello Onsightclimb,

After reviewing your post, it sounds like the option to turn on and off MMS is missing from settings. It looks like you have already done some troubleshooting. I would recommend that you read this article, it may be able to help the issue.

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Restart your device and check for updates

Restart your device.
Check for a carrier settings update.
Check for an iOS software update.

Back up and restore your device

Use iTunes or iCloud to back up your content, then restore your device.

Thanks for using Apple Support Communities.
Have a nice day,
Mario
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by Onsightclimb,

Onsightclimb Jul 8, 2015 9:20 AM in response to mario49
Level 1 (2 points)

Jul 8, 2015 9:20 AM in response to mario49

I already restart device, I update ios software. So...??
I must say that back up and restore device is very "poor" solution for most problems with apple software. Every time I have any problem with IOS software or read about others problems...every time "back up and restore". But if you do that, then maybe this problem will be solved, but you get two or more problems after restore: apps wont update anymore after restore...and so on.
Apple...that kind of problems...with that reputation...should not afford that.

TNX for answer but...not help me at all.
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by dennisfromthornhill,Helpful

dennisfromthornhill Jul 8, 2015 9:25 AM in response to mario49
Level 1 (5 points)

Jul 8, 2015 9:25 AM in response to mario49

I Have same issue. There is no MMS on/off in settings. And I can not send MMS messages.
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by mario49,

mario49 Jul 8, 2015 11:54 AM in response to Onsightclimb
Community Specialists

Jul 8, 2015 11:54 AM in response to Onsightclimb

Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.
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by dennisfromthornhill,

dennisfromthornhill Jul 8, 2015 5:27 PM in response to Onsightclimb
Level 1 (5 points)

Jul 8, 2015 5:27 PM in response to Onsightclimb

OK, so i just spent over 2 hours on the phone with apple.
Tried every possible thing and nothing helped. finally we did 3way conversation with my carrier provider - wind mobile (which is not authorized carrier).
He suggested to remove the SIM card and turn off the phone for a minute, turn it back on and put SIM back into the phone. I got it back MMS on/off switch is back. tried to remove SIM on wife's phone, since she had same problem - it didn't work.
SO you have to:
1. back up and restore from iTunes.
2. remove SIM, turn phone off for 1 minute.
3. turn phone back on and insert the SIM card.

Good luck!
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by keixa13,

keixa13 Oct 9, 2015 1:48 PM in response to dennisfromthornhill
Level 1 (0 points)

Oct 9, 2015 1:48 PM in response to dennisfromthornhill

thank you!!!
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by Alin720,

Alin720 Nov 7, 2015 1:35 PM in response to dennisfromthornhill
Level 1 (0 points)

Nov 7, 2015 1:35 PM in response to dennisfromthornhill

It works thanks!
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by Hasan__007,

Hasan__007 Nov 14, 2015 8:13 PM in response to Onsightclimb
Level 1 (0 points)

Nov 14, 2015 8:13 PM in response to Onsightclimb

I had the same issue. I was unable to send mms to non iphone users. I could send it to people with iphones and imessages. I also use Simple Mobile which rides on the t-mobile network. I have it fixed now. Follow the instructions if you are using simple mobile and have the same problem. https://www.youtube.com/watch?v=XBelIv_HWjY
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by Alin720,

Alin720 Dec 16, 2015 11:05 AM in response to dennisfromthornhill
Level 1 (0 points)

Dec 16, 2015 11:05 AM in response to dennisfromthornhill

the first time I did that and it works, but this time I did the same ting and It didn't work.
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by Giorgi_m,

Giorgi_m Feb 15, 2016 4:57 AM in response to Onsightclimb
Level 1 (0 points)

Feb 15, 2016 4:57 AM in response to Onsightclimb

I had the same problem with my iPhone 6s and i fixed it. You should call at your carrier and ask them to send you MMS settings.

After you fill all this settings, restart your iPhone and MMS Messaging is back again.
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by cknet1977,

cknet1977 Apr 8, 2016 12:59 PM in response to Giorgi_m
Level 1 (4 points)

Apr 8, 2016 12:59 PM in response to Giorgi_m

After upgrade to ios 9.3 I can't send MMS, I even don't have option to enable MMS messaging, Thanks to this youtube video every thing is back to normal now

https://www.youtube.com/watch?v=QAbVPLPECIo
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by Eugeneeeee,

Eugeneeeee Apr 12, 2016 6:30 PM in response to cknet1977
Level 1 (4 points)

Apr 12, 2016 6:30 PM in response to cknet1977

Thanks a lot.
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Accepted Answer · Jul 9, 2015 9:38 AM

Onsightclimb

Level 1 (2 points)

Jul 9, 2015 9:38 AM in response to Onsightclimb

OK. I solved my problem and I dont know how. . My friend send me MMS message and sudenly MMS settings gonne back to normal. Now I have again all settings for MMS. I tryed everything anyone suggested...nothing helped, now simple MMS I recived on my Iphone put everything back to normal. WIerd. Apple..fix that ****.